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Best Value Performance Indicator (BVPI) General Survey

What is the BVPI General Survey?

The following document is in PDF format & will open in a NEW WINDOW. You will need Adobe reader to view it. This can be obtained by clicking the 'Get Adobe Reader' link that follows the document. BVPI General Survey background

BVPI General Survey 2006 - Key Findings

The table below shows how North Hertfordshire District Council performed in BVPI General Survey 2006 compared with the other 9 district councils that make up Hertfordshire as well as our 15 nearest neighbours.  The table also shows whether North Hertfordshire District Council (NHDC) performance against the indicators detailed above was in the top, second, third or bottom quartile.  Top quartile means that a council is in the top quarter of all english councils, while bottom quartile means that a council is in the bottom quarter in terms of performance.  The table also shows the district council average for all district councils in England.

The following document is in PDF format & will open in a NEW WINDOW. You will need Adobe reader to view it. This can be obtained by clicking the 'Get Adobe Reader' link that follows the document. NHDC performance in the BVPI General Survey 2006 compared with 2003.

The following document is in PDF format & will open in a NEW WINDOW. You will need Adobe reader to view it. This can be obtained by clicking the 'Get Adobe Reader' link that follows the document. BVPI General Survey 2006 Full Written Report

The following document is in PDF format & will open in a NEW WINDOW. You will need Adobe reader to view it. This can be obtained by clicking the 'Get Adobe Reader' link that follows the document. BVPI General Survey 2006 Action Plan

BVPI%SatisfiedDistrict Council AverageRanking compared with other Hertfordshire DistrictsRanking compared with Nearest NeighboursTop, second, third or bottom quartile
BV3 The percentage of citizens satisfied with the overall services provided by the authority 54%54.6%6th out of 10 councils9th out of 16 councilssecond quartile
BV4 The percentage of those making complaints satisfied with the handling of those complaints32%34.8%8th out of 10 councils9th out of 16 councilsthird quartile
BV89 The percentage of people satisfied with the cleanliness standard in their area74%69.3%Joint 2nd out of 10 councilsJoint 3rd out of 16 councilsTop quartile
BV90A The percentage of people satisfied with household waste collection90%78.9%1st out of 10 councils1st out of 16 councilsTop quartile
BV90B The percentage of people satisfied with waste recycling71%71.8%6th out of 10 councilsJoint 8th out of 16 councilsSecond quartile
BV119A The percentage of residents satisfied with sports and leisure facilities66%59.7%5th out of 10 councilsJoint 5th out of 16 councilsTop quartile
BV119C The percentage of residents satisfied with museums52%39.5%3rd out of 10 councils6th out of 16 councilsTop quartile
BV119E The percentage of residents satisfied with paarks and open spaces 75%73.3%8th out of 10 councils10th out of 16 councilssecond quartile

BVPI Comparitive Data

The following document is in PDF format & will open in a NEW WINDOW. You will need Adobe reader to view it. This can be obtained by clicking the 'Get Adobe Reader' link that follows the document. How NHDC performed against Hertfordshire districts and nearest neighbours 2003

The following document is in PDF format & will open in a NEW WINDOW. You will need Adobe reader to view it. This can be obtained by clicking the 'Get Adobe Reader' link that follows the document. How NHDC has performed in the BVPI General for the years 2000,2003,2006

The following document is in PDF format & will open in a NEW WINDOW. You will need Adobe reader to view it. This can be obtained by clicking the 'Get Adobe Reader' link that follows the document.

BVPI General Survey Previous Reports

The following document is in PDF format & will open in a NEW WINDOW. You will need Adobe reader to view it. This can be obtained by clicking the 'Get Adobe Reader' link that follows the document. BVPI General Survey 2003 Written Report

The following document is in PDF format & will open in a NEW WINDOW. You will need Adobe reader to view it. This can be obtained by clicking the 'Get Adobe Reader' link that follows the document. BVPI General Survey 2000 Written Report

Further Information

The full BVPI Survey Report is included below. If you have any questions about the report and its findings please contact our Consultation Officer or e-mail service@north-herts.gov.uk

BVPI Update

The 2006 BVPI Survey will be the last BVPI to be carried out by local authorities.  The BVPI Survey was devised by central government and was carried out in 2000,2003 and 2006.  This consultation has now been replaced by the Place Survey which will be carried out every two years.  The Place Survey will be carried out for the first time during September and November 2008.

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