Best Value Performance Indicator (BVPI) General Survey
What is the BVPI General Survey?
BVPI General Survey background (20Kb) 
BVPI General Survey 2006 - Key Findings
The table below shows how North Hertfordshire District Council performed in BVPI General Survey 2006 compared with the other 9 district councils that make up Hertfordshire as well as our 15 nearest neighbours. The table also shows whether North Hertfordshire District Council (NHDC) performance against the indicators detailed above was in the top, second, third or bottom quartile. Top quartile means that a council is in the top quarter of all english councils, while bottom quartile means that a council is in the bottom quarter in terms of performance. The table also shows the district council average for all district councils in England.
NHDC performance in the BVPI General Survey 2006 compared with 2003 (26Kb)
BVPI General Survey 2006 Full Written Report (287Kb)
BVPI General Survey 2006 Action Plan (19Kb)
| BVPI | %Satisfied | District Council Average | Ranking compared with other Hertfordshire Districts | Ranking compared with Nearest Neighbours | Top, second, third or bottom quartile |
| BV3 The percentage of citizens satisfied with the overall services provided by the authority | 54% | 54.6% | 6th out of 10 councils | 9th out of 16 councils | second quartile |
| BV4 The percentage of those making complaints satisfied with the handling of those complaints | 32% | 34.8% | 8th out of 10 councils | 9th out of 16 councils | third quartile |
| BV89 The percentage of people satisfied with the cleanliness standard in their area | 74% | 69.3% | Joint 2nd out of 10 councils | Joint 3rd out of 16 councils | Top quartile |
| BV90A The percentage of people satisfied with household waste collection | 90% | 78.9% | 1st out of 10 councils | 1st out of 16 councils | Top quartile |
| BV90B The percentage of people satisfied with waste recycling | 71% | 71.8% | 6th out of 10 councils | Joint 8th out of 16 councils | Second quartile |
| BV119A The percentage of residents satisfied with sports and leisure facilities | 66% | 59.7% | 5th out of 10 councils | Joint 5th out of 16 councils | Top quartile |
| BV119C The percentage of residents satisfied with museums | 52% | 39.5% | 3rd out of 10 councils | 6th out of 16 councils | Top quartile |
| BV119E The percentage of residents satisfied with paarks and open spaces | 75% | 73.3% | 8th out of 10 councils | 10th out of 16 councils | second quartile |
BVPI Comparitive Data
How NHDC performed against Hertfordshire districts and nearest neighbours 2003 (17Kb)
How NHDC has performed in the BVPI General for the years 2000,2003,2006 (13Kb)
BVPI General Survey Previous Reports
BVPI General Survey 2003 Written Report (928Kb)
BVPI General Survey 2000 Written Report (277Kb)
Further Information
The full BVPI Survey Report is included below. If you have any questions about the report and its findings please contact our Consultation Officer or e-mail service@north-herts.gov.uk 
BVPI Update
The BVPI survey was replaced by the Place Survey carried out in 2008. Originally the Place Survey was due to be carried out every 2 years, however Government announced its abolition in 2010. NHDC will continue to carry out its own consultation exercises to gather residents views on the services we deliver.
