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This website provides important information about our services and facilities, including how to make payments online. We would like as many people as possible to be able to use the site so we work hard to make sure it is accessible. Given the size of our website however, it is possible we may miss or overlook something. If you do encounter difficulty in accessing any part of the website, please do contact us to let us know.
PDF Documents
A number of documents on the site are displayed as PDFs (Portable Document Format). To read these you will need to download Adobe Acrobat Reader software. This software can be downloaded free by following the link below:
(Link opens in a new window).
Adobe Acrobat documents can also be converted back to plain text using Adobe's web-based conversion service: Online conversion tools for Adobe PDF documents. (Link opens in a new window).
More information can be found at Adobe's Accessibility Resource Center. (Link opens in a new window).
Text Only
Our website is available in a high-contrast text only format. You can find this by clicking on the link at the top of every page.
Text-to-Speech
Our website is speech-enabled using a service called Browsealoud. This is a free tool that allows users to listen to rather than read the website's content. It is designed to be used by people with reading difficulties or visual impairment. You can download it by following the link below:
(Link opens in a new window).
Access Keys
To use the Access Keys you must press ALT + the selected key, if the web browser you are using is Microsoft Internet Explorer you then need to press Enter.
1 Homepage
2 Comments, Compliments & Complaints form
3 A-Z listing
4 Contact Us
5 Printer friendly
6 Text Only
Changing text and colours in your browser
Your web browser (e.g. Microsoft Internet Explorer, Mozilla Firefox) allows you to choose the text sizes, styles and colours, and the background colours of web pages displayed on your computer. You can also choose the colours used to indicate links available to visit and links already visited. This can be useful if you have poor vision or need high contrast colours.
Guidelines for changing text and colours
Below are guidelines for changing text size and colours for different types of browser.
Microsoft Internet Explorer
- Open your Internet Explorer Web Browser.Select 'Tools' from the menu at the top of your window.
- From the options which appear, select 'Internet options'.
- Click on the 'General' tab.
- Click on the button marked 'Accessibility'.
- To change your font size, select the checkbox marked 'Ignore font sizes specified on Web pages'.
- To remove background and font colours, select the checkbox marked 'Ignore colours specified on web pages'.
- Click OK (and again if necessary).
- Select 'View' from the menu at the top of your window.
- From the options which appear, select 'Text Size'.
- Select your desired text size.
Mozilla Firefox
- Select Tools/Options
- Select Content
- Set the default font & font size in the 'Fonts & Colours' section
- Click the 'Advanced' button
- Chose your preffered fonts & sizes for the categories listed
- Untick the 'Allow pages to choose their own fonts' tick box
- Click OK to return to the previous menu, then OK again
HTML and CSS Code Validation
Our website has been built using valid HTML and CSS coding. This can be confirmed using the W3C Validation checks below:
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Translation services
Automatically translated versions of this website are available in several different languages. Further information and links are available on the Translation and Transcription Services page.
Further resources
- AbilityNet - My Computer My Way (Link opens in a new window).
- BBC - My Web, My Way (Link opens in a new window).
- Apple Accessibility (Link opens in a new window).
- Microsoft Accessibility (Link opens in a new window).
- RNIB - Using your PC (Link opens in a new window).