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Comments, Compliments & Complaints

Listening to you!

We provide your services within North Hertfordshire and we need you to tell us if they do or do not live up to your expectations.  Your feedback gives us the valuable opportunity to improve the services we provide for you to get them right. It will also give us the opportunity to congratulate the person who provided your service if it was done well.

We take your comments, compliments and complaints seriously and to demonstrate this we are the first District Council to achieve the stringent standards laid down in the British Standards Institution (BSi) in the Complaints Management System Standard BS CMSAS 86:2000

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This provides an independent, third party auditing of our Comments, Compliments & Complaints procedure to ensure that we are maintaining the highest standards and continuously improving.

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Make a comment, compliment or complaint

The following document is in PDF format & will open in a NEW WINDOW. You will need Adobe reader to view it. This can be obtained by clicking the 'Get Adobe Reader' link that follows the document. Read our leaflet on how to make a comment, compliment or complaint  To read pdf documents, you will need a copy of Adobe reader. You can download it free of charge by following this link - OPENS IN A NEW WINDOW

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