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Further information about complaints

The Role of NHDC Officers & Councillors

Service Managers

All managers are responsible for assessing comments/compliments or complaints to ensure appropriate action is taken.  The service manager will respond to you within ten working days or, if this is not possible, will let you know when you will receive a reply and details of why this is the case.

Directors

Every director is responsible for ensuring comments/compliments or complaints regarding their service, are dealt with.  They regularly review all the matters raised with their managers.

Your Councillors

You may also seek the advice and support of your local Councillor.  Their names, addresses and telephone numbers are also available at any council office, or you can contact Customer Services on 01462 474000.

Click here to see District Councillors for North Hertfordshire

How to complain about another public service

Most Councils have a complaints procedure similar to ours.  You should ask a member of staff for a copy of their Council’s complaint booklet.

Please click on the links below to register complaints with other local public services:

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