NHDC Response
In the event of a major incident the Incident Control Centre Manager will call out staff as necessary from the Emergency Plan Call-Out list after the initial level of response has been decided upon. Support staff may be called upon from a number of services to help with message taking, information distribution and general duties.
The Emergency Services will be involved with NHDC during a major incident but many other organisations will support the response, such as:
- WRVS
- Raynet
- St John Ambulance and The Red Cross
- Citizens Advice Bureau
- Parish and Town Councils
- Religious Organisations
- Doctors Surgeries
- Veterinary Surgeries
NHDC will co-ordinate the response of many of the above organisations.
NHDC Roles and Duties
Specific roles and duties within North Hertfordshire District Council that may be involved in the response include:
Silver/Site Liaison Officer (SLO)
The Police will normally assume overall control of a major incident, though many other services and organisations will be involved. The NHDC Silver / Site Liaison Officer sent to the multi-agency Tactical (Silver) Command post will act as a liaison between NHDC and the Police and other emergency services present at the post. The command point will have liaison officers from the emergency services, County Council and any other principal agency involved in the incident.
The SLO would:
- Maintain communication with the Council from Tactical (Silver) Command,
- Provide information to the Incident Control Centre on the incident,
- Forward any requests for support from the command point to NHDC
- Inform other services what support would be available from the Council.
If the nature and scale of the incident is not sufficient to warrant the formation of a Tactical (Silver) Command the Silver Liaison Officer may be required to attend the scene as a Site Liaison Officer.
Reception Centre Manager/Staff
The main role for the Reception Centre Manager and staff would be to provide, as required, emergency reception facilities to deal with casualties from the incident and locally all victims of the emergency and temporary accommodation for those made homeless by the incident.
