Customers
Contacts
Produce a contacts list of all your main customers which will include contact telephone numbers or e-mails addresses so you can keep in touch with them. You will also need to provide regular updates to your customers to ensure their confidence in your ability to continue in business.
Internal Statements
The information you provide to your staff will ultimately be known by your customers. Provide positive feedback and advice to your staff so that your customers understand your resilience and commitment to your Business Continuity and that you are prepared for these major incidents through your Business Continuity Plan.
