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Taxi Drivers Licence

To become a driver you must:

  • have held a full driving licence for at least 12 months.
  • have a good knowledge of the whole of North Hertfordshire.
  • have an acceptable driving history.
  • have no current convictions that would deem you unsuitable to transport members of the public.

To be eligible to become a licensed driver, you must consent to an Enhanced Disclosure & Barring Service check and be able to satisfy DVLA medical requirements. Potential drivers must also pass a knowledge test.

How to Apply

Step 1 - The Application Form

The first step in applying for a driver’s licence is to complete an application form and send it to the Council complete with your DVLA driving licence and the application fee.

Alternatively, you can hand-deliver the application form and fee to the Council’s Customer Service Centre

Driver application form This document is a PDF file and will open in a new window. You will need Adobe Reader to view it. The following document is in PDF format and will open in a new window. You will need Adobe Reader to view it.

Step 2 - Enhanced Disclosure & Barring Service Check

After completing the application form you will need to complete a Disclosure & Barring Service form. You will need to make an appointment to complete a form and provide original documentation proving your identity and address into the Council. An Officer will check the form and scan your documentation so that you can retain the originals. A confirmation letter will be sent to you informing of your appointment time and which documentation is required.

To book an appointment please call 01462 474000 or e-mail licensing@north-herts.gov.uk. Appointments can be made on every Wednesday of each month.

It is important that you ensure that the form is accurately and fully completed as the Disclosure & Barring Service  will reject the disclosure application if there is insufficient or inaccurate detail. In order to obtain an enhanced Disclosure & Barring Service disclosure, the applicant must be able to provide a minimum of five years continuous address history in the UK. If the applicant has not lived in the UK for a period of five years, they must obtain a Certificate of Good Conduct from their Country's Embassy. The Certificate must be supplied to the Council in a sealed envelope and must be translated into English with a signed declaration from the translator.

Please note: Changes to the Disclosure & Barring Service ID verification guidelines were introduced from 1 August 2012. You are advised to refer to the Home Office website for more information and advice and to understand how this will affect you. The guidelines set out the documentation required to complete the Disclosure & Barring Service application. It will also explain the process North Herts District Council will follow in order to verify an application.

You will be asked to pay the Disclosure & Barring Service disclosure fee, which is non-refundable if you subsequently withdraw your application or if it is refused. Cheques should be made payable to North Hertfordshire District Council.

Step 3 - Medical Forms

The medical assessment form used by North Hertfordshire District Council is the standard DVLA D4 Medical Form. This form is available at the following link:

Form: http://www.dvla.gov.uk/dvla/forms/~/media/pdf/forms/D4.ashx
Information Booklet: http://www.dvla.gov.uk/dvla/~/media/pdf/leaflets/INF4D.ashx

You should arrange an appointment with your GP, or a registered medical practitioner, who will complete the form and return it to you. The completed form should be sent to the Council.

Step 4 - The Knowledge Test

All drivers, whether hackney carriage or private hire, will have to pass a verbal knowledge test.  The test consists of fifteen questions covering customer care, highway code, council Policy and basic numeracy. Three attempts are permitted at the verbal test within a twelve-month period, with a minimum six-month gap between the third attempt and any subsequent attempt.

Verbal tests can be taken, by prior appointment, on any Wednesday. Further detailed information is available on the following information sheet:

Verbal Knowledge Test Information Sheet (19.9KB) This document is a PDF file and will open in a new window. You will need Adobe Reader to view it.

Hackney carriage drivers also have to pass a computerised knowledge test. The test consists of thirty questions covering shortest routes, places of interest, highway code, council Policy, customer care and basic numeracy.  Three attempts are permitted at the computerised test within a twelve-month period, with a minimum six-month gap between the third attempt and any subsequent attempt.

Computerised tests can be taken, by prior appointment, on any Wednesday.  Further detailed information is available on the following information sheet:

Hackney Carriage Computerised Knowledge Test Information Sheet (28.4KB) This document is a PDF file and will open in a new window. You will need Adobe Reader to view it.

To book an appointment for either a verbal or computerised knowledge test, please call 01462 474000 or e-mail licensing@north-herts.gov.uk.

Payment can be made by debit or credit card over the telephone; the appointment can not be confirmed until payment has been received.

Please note that any cancelled or missed appointment will incur a cancellation charge except in exceptional circumstances.  Ordinarily, a cancellation charge will be incurred unless the appointment is cancelled by the end of the Friday prior to the test date.

Step 5 - The Licence

If everything is satisfactory a licence will be granted to you for an initial period of 6 months, during which you must successfully complete a Driving Standards Agency (DSA) Assessment. Further details about the test and how to apply can be found on the Business Link website.

Alternatively you may wish to view the DSA Booklet (477.17KB) This document is a PDF file and will open in a new window. You will need Adobe Reader to view it.

Once a DSA Assessment has been obtained, a further 6 months licence will be granted, thereafter licences can be granted for 1, 2 or 3 years at the driver’s request. If you have any criminal convictions or driving endorsements your application may be referred to the Head of Housing and Environmental Health for his/her determination. This may involve attending an interview at the Council Offices. If your application is refused, you have a right of appeal to the local Magistrates Court; further details can be obtained from the Court Clerk’s Office.

Information about renewing your licence can be found on the renewing your licence web page. If you require a replacement licence as your badge or plate has been damaged, information can be found on the replacing your licence web page.

Step 6 - Collecting your Taxi Driver Badge

Once you have completed all of these stages you will be issued with a photographic id badge, which must be worn at all times whilst driving a licensed vehicle, and a paper licence which must be retained for its duration. Your licences can either be collected from the Council Offices or despatched by post.

A separate procedure deals with licensing the vehicle itself. Details can be found on the taxi vehicle licence page.

If you would like some useful information about taxi driver safety, details can be found on the safety advice for taxi drivers page.

If you have any questions, please contact Licensing & Enforcement via e-mail at licensing@north-herts.gov.uk or on 01462 474000.

Notification of change of name/address This document is a PDF file and will open in a new window. You will need Adobe Reader to view it. The following document is in PDF format and will open in a new window. You will need Adobe Reader to view it.