Complaining about a Taxi
Fortunately, the high standards of vehicles and drivers in North Hertfordshire mean that the number of complaints are relatively few. If you do have reason to complain, however, your complaint will be fully investigated by a licensing officer.
Where possible, the complainant’s name and address will not be disclosed to the taxi driver, however, on occasions this will not be practicable.
There are various enforcement actions available to the Council ranging from informal action such as refunding overcharged fares, internal penalty points and written warnings, to more formal actions such as prosecution, suspension or revocation of the licence.
Please be aware that if we decide to take legal action you may be required to appear in Court as a witness.
In order to assist us with your complaint, it would be useful if you could provide the following information:
- Vehicle licence number and/or vehicle registration number
- Driver’s licence badge number
- Date / time of the incident
- Location of the incident
- Fare charged (if the complaint relates to a possible overcharging)
The Licensing Team can be contacted by telephone via the Customer Contact Centre on 01462 474000, by e-mail at licensing@north-herts.gov.uk 
or at the following address:
Licensing and Enforcement
Council Offices
Gernon Road
Letchworth Garden City
Hertfordshire
SG6 3JF
