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Procurement Frequently Asked Questions

How can I supply goods or provide services to North Hertfordshire District Council?

To ensure fair competition, all of our needs are advertised. Companies must apply for inclusion in the procurement process when an opportunity is advertised. Each advert states exactly what a company needs to do to be considered.

You can find details of where we advertise our opportunities under Where to Find Contracting Opportunities

You can see details of current tender opportunities under forthcoming tender opportunities

How does the tender process work? How long will it take?

There are a number of different procurement procedures and the timescales for each will depend on how complex the procurement is. Further information about the tender process and length can be found under Contract Procurement Rules

I am a local company. What can I do to supply goods or provide services to North Hertfordshire District Council?

North Hertfordshire District Council treats all of its suppliers fairly. That means that we cannot discriminate in favour of local firms. It isn’t legal, and we could be challenged by companies that are not local. However, we will encourage supplies from local businesses. You will see details of current tender opportunities within the web page entitled forthcoming tender opportunities.

How can companies improve their chances of winning contracts?

There are a number of ways in which companies can improve their chances of being successful.

Most important is to read and follow the instructions for completion and return of the documentation. Ensure that all of the documented evidence requested is provided.

Be open and honest. If you are unable to answer a question, give the reason why.

Do not answer questions by providing annual reports or marketing/sales brochures. They probably won’t be relevant and the evaluation team won’t have time to search for the information. Failure to follow the above three points will severely restrict your chances of winning business and could even result in your proposal not being considered.

There are other factors that could improve your chances depending on the procurement opportunity. Some examples are as follows:

  • Online ordering facility
  • Ability to accept orders electronically – e-mail or fax
  • Policies in place dealing with issues such as Equal Opportunities, Health & Safety, the Environment and Quality Management
  • Compliance to Acts such as the Sex Discrimination Act, Disability Discrimination Act, Race Relations Act
  • Insurance cover commensurate with the requirements of the procurement opportunity
  • Technical capacity and ability to ensure delivery or provision of the procurement opportunity

Please remember that no matter how much you might like to undertake a particular contract, if your company does not have the experience that the Council is seeking, it is highly unlikely that your application will be considered.

I have been unsuccessful in an application for a tender. What can I do?

North Hertfordshire District Council will give you written feedback on your evaluated tender submission. This feedback will provide a summary of the reasons for your score and will be given as soon as we notify you that you have been unsuccessful.  If requested, additional and more detailed written feedback can be provided in most cases.

As each opportunity is treated separately, do not be put off by lack of success on one occasion. Feedback may help you to understand our needs for future opportunities.

The Freedom of Information Act 200 (FOIA) gives you the right to feedback.

How do companies return procurement submissions?

Full details of how to return proposals will be detailed within the procurement documentation issued; these instructions must be followed to avoid possible disqualification.

What do I do if I need more information?

You need to submit your questions to procurement at North Herts District Council by emailing the following address: service@north-herts.gov.uk