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Performance Management

Performance management helps to ensure that the Council is achieving what it sets out to do, is giving value for money and is making life better for all those living in, working in and visiting the district. The Council measures its performance in order to analyse how well it is doing and to identify opportunities for improvement.

Effective performance management requires performance information that is robust and accurate. The Council has produced and adopted a corporate Data Quality Policy to ensure that it applies a corporate approach to the production and use of high quality data.

In 2009, the Council invested in the Covalent system to improve its performance management. Covalent is an integrated suite of corporate performance and risk management software, which has positively affected the way the Council records, monitors and uses performance and risk information.

Officers report how the Council is performing to senior managers every month and to councillors every three months. The reports to councillors (including details of individual performance measures) are available to the public on the NHDC website.

Following the end of the National Indicator Set, the Council took the opportunity to reduce the number of performance indicators it reports to committee. From 2011/12, the focus is on performance indicators that reflect the "corporate health" of the Council and/or have direct links to one of the Council's three priorities.

Officers presented performance reports at the following committee meetings:

2013/14

Overview and Scrutiny Committee 18 March 2014 - April 2013 - December 2013 (Item 93)

Overview and Scrutiny Committee 03 December 2013 - April 2013 - September 2013 (Item 60)

Overview and Scrutiny Committee 17 September 2013 - April 2013 - June 2013 (Item 45)

2012/13

Overview and Scrutiny Committee 11 June 2013 - April 2012 - March 2013 (Item 14)

Overview and Scrutiny Committee 19 March 2013 - April 2012 - December 2012 (Item 93)

Overview and Scrutiny Committee 04 December 2012 - April 2012 - September 2012 (Item 62)

Overview and Scrutiny Committee 18 September 2012 - April 2012 - June 2012 (Item 39)

2011/12

Overview and Scrutiny Committee 12 June 2012 - Position as at 31 March 2012 (Item 12)

Overview and Scrutiny Committee 13 March 2012 - Position as at 31 December 2011 (Item 108)

Overview and Scrutiny Committee 06 December 2011 - Position as at 30 September 2011 (Item 62)

Overview and Scrutiny Committee 20 September 2011 - Position as at 30 June 2011 (Item 44)

Performance data tables from previous year-end performance reports are available below:

2010/11

April 2010 to March 2011 Performance Indicator Monitoring Report (376Kb) This document is a PDF file and will open in a new window. You will need Adobe Reader to view it.

2009/10

April 2009 to March 2010 Performance Indicator Monitoring Report (319Kb) This document is a PDF file and will open in a new window. You will need Adobe Reader to view it.

If you want to know more or have a comment to make, please contact the Performance and Risk Management Team on telephone number 01462 474000 or email service@north-herts.gov.uk .