Careline Community Alarm Service

Our Careline alarm service offers you help, security and peace of mind in your own home at the touch of a button. This help is available whenever you need it, for 24 hours a day every day of the year.

Using a Careline connected to your telephone line and plug socket, you simply press the button and our Careline centre will know who and where you are.

Our caring and highly trained operators will treat your calls as an emergency unless you tell us otherwise - so even if you are unable to tell us what the problem is we are still able to help you. This help will come from one of your chosen contacts (such as a neighbour, friend or relative), your doctor or one of the emergency services.

 Careline Worker

The alarm unit is easily and simply connected to your telephone and can be installed within days of being requested. The service is available to anyone living in North Hertfordshire regardless of age.

Carelines are an invaluable source of help and many people can benefit from the service. For example, younger people with long term health needs including allergies and asthma, those with disabilities and restricted mobility and those who are threatened by domestic violence, harassment or repeated burglary.

Further information

For more information you can download our leaflets below. If you would like a consultation in your home and a demonstration of how the Careline works, please contact the Careline Officer who will be happy to help. Tel: 01462 454609, Minicom: 01462 474587, E-mail: service@north-herts.gov.uk This link opens a new message window in your default email program. If the Careline Officer is already out visiting clients, please leave a message on the answerphone and you will be contacted within 48 hours.

Careline Booklet (986 KB) This document is a PDF file and will open in a new window. You will need Adobe Reader to view it.
Careline Lone Person (125 KB) This document is a PDF file and will open in a new window. You will need Adobe Reader to view it.
Careline Medical Alert Card & Keyfinder Key Fob (208 KB) This document is a PDF file and will open in a new window. You will need Adobe Reader to view it.
Careline Price List - April 2011/12 (47 KB) This document is a PDF file and will open in a new window. You will need Adobe Reader to view it.

Further care guidance

Hertfordshire care and support This link opens in a new browser window