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Revenues & Benefits Service:
Management, Performance and Points of Interest

What we do?

The Revenues and Benefits Service at North Hertfordshire District Council is responsible for the following functions:

Enquiries

If you have any enquiries relating to the Revenues & Benefits Service, please contact us.

Who’s Who in Revenues & Benefits

The following document is in PDF format & will open in a NEW WINDOW. You will need Adobe reader to view it. This can be obtained by clicking the 'Get Adobe Reader' link that follows the document. Our Service Plan for 2008/2009 (121KB)

Some idea of the size of the Service

  • 53,740 Council Tax properties at 1st April 2008
  • 4,014 Business Rate properties at 1st April 2008
  • 8,160 live Benefit Claims at 1st April 2008
  • 4775 New Benefit Claims processed in 2007/2008
  • 6401 Changes in Circumstances processed in 2007/2008
  • 100,000 items of post each year
  • Due to collect £63.5M Council Tax in 2008/2009
  • Due to collect £35.6M Business Rates in 2008/2009
  • Due to pay out £26M in Housing Benefit in 2008/2009
  • Due to pay out £7.9M in Council Tax Benefit in 2008/2009
  • Due to collect £6M of Sundry Income in 2008/2009

Revenues & Benefits Performance

Current Year

Last Year

Annual Target

2008/09

Monthly Target

to June

 Performance

to June 		  April to June

What we achieved

April - March
%of Council Tax collected    99.10    29.50    29.78    29.85  99.20
% of Business Rates collected    99.20    31.60    32.00    32.80  99.20
             

Customer Advisory Panel

The Revenues and Benefits Service have a Customer Advisory Panel consisting of customers interested in helping us improve the service to customers. The Panel is consulted on matters such as content of literature, major procedural changes, the annual Service Business Plan, how we deal with customer complaints and any significant changes in legislation.

If you are interested in joining the Panel, please contact the Revenues & Benefits Service Manager, Sarah Gibbs.

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