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Noise Investigation Procedure
Brief details are given here of the investigation procedure when a noise nuisance is reported.
- When a complaint is received, the details are logged onto a database and given a unique reference number.
- A member of the Environmental Protection team will make an initial response to the customer within three working days. This will be by letter, telephone or in person.
- Diary sheets and guidance notes will be issued to the customer to complete and return within seven to ten days.
- If no response is received from the customer within twenty eight days, the case will be closed.
- If diary sheets are returned, an Environmental Protection officer will analyse them.
- If there is evidence of a possible nuisance, the investigating officer will either visit the person responsible for the noise, install a noise recording machine (DAT) or will send a warning letter.
- If the problem continues and the nuisance is witnessed by a North Hertfordshire District Council officer, an abatement notice will be served. An abatement notice is a form of protection which can be used by local authorities in seeking to achieve a speedy remedy for an alleged nuisance.
- Contravention of an abatement notice could lead to a fine or the equipment being seized.
For more information, please contact the Environmental Protection team via the Customer Service Centre on 01462 474000, at service@north-herts.gov.uk or at the following address;
Environmental Protection Team
North Hertfordshire District Council
Council Offices
Gernon Road
Letchworth Garden City
Herts
SG6 3JF
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