Residents should place their bins and boxes on the boundary of their property nearest to the street where the collection vehicle normally picks up the waste.
If you are elderly, infirm or have a disability, and cannot put your bins or boxes at the edge of your property, please contact us to discuss other arrangements for assisted collections.
In order to help us to provide an effective and efficient service, please note the following points:
- Please do not place anything in your general waste bin if you could recycle it. We collect paper, glass and aluminium and steel cans, aerosols, food waste, garden waste and cardboard from the kerbside, and have provided many recycling facilities throughout the District where you can take plastic bottles, tetra paks, glass,paper, cans, textiles, shoes and other materials for recycling.
- Please do not put out extra bags of rubbish by your bin. Due to our waste minimisation policy we will not collect this. The capacity of your bin should be sufficient for two weeks waste if you are fully using all the recycling facilities available.
- Please do not ask for a larger bin unless you have six or more people living permanently in your household.
- No round is scheduled for a specific time, and all collection times are subject to change without notice. We do endeavour within our control to collect on the day we have told you, so please ensure that;
- Your bin is placed at its agreed collection point by 7:30 am on that day.
- Please ensure that the lid of your bin is closed (open bins cause damage to equipment, bins and refuse loaders).
Before you report a missed collection please check that it was the correct collection day for your waste or recycling. You can check this by using the collection calendar 
To report a missed collection please contact Veolia on 0800 3286023 as soon as possible. Missed collections must be reported within 48 hours. If you report it before midday, Veolia will come back to collect your bin or boxes that same day. If you report it after midday, your bin or boxes will be collected the next working day.
Please contact us by telephone to let us know if your collection has been missed because there are certain details we require from you and we can confirm that you were due the collection you were expecting. We are able to respond to you faster via telephone contact than by email in this situation.
Please note if you report the missed collection after 48 hours, we will not return until your next scheduled collection day.
Easter and Bank Holidays 2009 CollectionsFor details on changes to waste, recycling and brown bin collections during Easter and Bank Holidays in 2009 please see our Easter and Bank Holidays sticker
Further informationFor problems regarding your waste collection please contact our service providers, Veolia, on 0800 3286023.
Information about our bulky item collection service, or contact Veolia on 0800 3286023.