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Our promise to you about our service

We promise:

To make obtaining Building Regulation Approval for your project as simple as possible.
To help you ensure that the work is carried out in accordance with Building Regulations and other standards.
To provide the best possible professional service founded on quality, impartiality, best value and the recommendations of the national Building Control Performance Standards.
To monitor and actively help maintain the safety of the built environment in North Herts.

To achieve this, we aim:

To give you help and advice at the design stage before you make an application.
To deal with your application quickly and efficiently.
To provide a consistent level of service in accordance with our Quality Assurance registration.
To provide an out of hours answerphone service for inspection requests and messages.
To provide a technical advisory service during office opening hours.
To carry out all inspections booked by 10am on the day requested.
To respond to all emails and telephone calls within one working day.
To reply to enquiry letters within 4 working days.
To make all our surveyors contactable by mobile phone.
To liase effectively with other agencies to help ensure that the work complies with all relevant requirements.

If you feel that any part of the service has not reached the above standards, or you wish to make any other comments, please do not hesitate to contact us:
by telephone on 01462 476370

by fax on 01462 476380by minicom on 01462 685375

write to our Business & Quality Systems Manager, Sue Wilcock
or email us at service@north-herts.gov.uk

Alternatively, you can download and complete our:

Customer Care and Suggestion form

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