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Bus Pass (Bus Permits)

The administration of bus permits/concessionary travel has transferred to Hertfordshire County Council. Concessionary travel will continue to be available on local bus services at anytime in Hertfordshire and off-peak services throughout England (not Scotland, Wales, Northern Ireland or Channel Islands).

All enquiries regarding new or existing permits including lost or stolen and renewal of permits should be referred to Hertfordshire County Council on 0300 123 4050 or

Postal address:

Concessionary Travel Team
Hertfordshire County Council
PO Box 153
Herts SG1 2GH

Please note: There is no counter service available for customers. Contact is via telephone, post or email only.

Local Rail Concessions

First Capital Connect offer discounted local rail fares to holders of Hertfordshire and Bedfordshire concessionary bus permits on production of their permit. Applies after 10.00am Monday to Fridays and all day Saturdays, Sundays and Bank holidays.

Valid on the following routes between:

Royston through to Hadley Wood (and intermediate stations)

Royston through to Crews Hill (and intermediate stations)

Sandy through to Hadley Wood (and intermediate stations)

Bedfordshire Thameslink route:

Bedford through to Elstree & Borehamwood (and intermediate stations)

For further information, please contact First Capital Connect customer relations on 0845 026 4700.

Useful Contacts

For information on bus and rail timetable

  • Intalink Traveline, Tel. 0870 608 2608
  • Hertfordshire County Council Passenger Transport Unit, Tel. 01992 556 765