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Visitor Services Assistant


(Temporary Contract until 1st September 2012)

Hitchin Museum and Art Gallery require a responsible, outgoing individual to join our team of Visitor Services Assistants, to work on weekday afternoons and alternate weekends. The hours of work are between  1.30pm and 5.30pm (Monday, Tuesday, Thursday, Friday ),  and 9.30am-5.30pm (alternated Saturdays). This is a temporary post until 1st September 2012.  The main duties are to lock and unlock the Museum, operate the alarm system, maintain the security of display areas of Hitchin Museum and Art Gallery, to handle objects and enquiries from the public, to display and distribute posters and leaflets, to deal with the sale of publications, souvenirs, photographs and works of art, and to maintain records as required.

The successful applicant will have experience of dealing with the public in person and on the telephone in a polite and co-operative manner, as well as having experience of handling cash and using a till. The ability and confidence to carry out security duties is also essential. Some knowledge of the local area would also be helpful but not essential.

Please note, the successful applicant for the above posts will be background checked with the Criminal Records Bureau.

We can offer you an excellent benefits package including a final salary pension scheme, generous leave allowance,  leisure concessions and more.

As a Council committed to equality and diversity we welcome applications from all sections of the community.  All full time posts are open to Job Share unless otherwise stated.  Disabled people who meet the person specification will be guaranteed an interview.

Further Details

If you are interested in this position you can find out more details by looking at the following documents;

 Job Description This document is a PDF file and will open in a new window. You will need Adobe Reader to view it.  - Visitor Services Assistant  (30kb)

 Person Specification This document is a PDF file and will open in a new window. You will need Adobe Reader to view it. - Visitor Services Assistant  (29  kb)

 Information About the Post This document is a PDF file and will open in a new window. You will need Adobe Reader to view it.   - Visitor Services Assistant  (34 kb)

Policy on Recruitment of Ex-Offenders This document is a PDF file and will open in a new window. You will need Adobe Reader to view it.   - (27kb)

If you would like an informal chat about the post, you can contact  David Hodges, Curator on 01462 434476

Closing Date:  Noon Friday, March 9th 2012

Interview Date:  23rd March   2012

How to Apply

To apply for a position you must complete the Council's application form, preferably on-line, and submit it to be received by us no later than midday on the closing date.  Please note that we do not accept CV applications, either on their own or accompanying application forms.  Therefore please ensure that all relevant information is provided on the application form.

You can apply online using our secure web recruitment tool.  You just need to do a quick search to find the post you are interested in and then click on the 'apply for job' link.  We have also developed some guidance in the form of frequently asked questions to help make your online application.

Word document icon FAQs for Online Applicants

If you do not have regular access to a pc and would prefer an application pack to be posted or emailed to you, you may request a pack by

a) emailing and stating the job title of the vacancy

b) telephoning our 24 hour recruitment line on 01462 474550.

c) writing to;

HR Services Team

Human Resources

North Hertfordshire District Council

Council Offices

Gernon Road

Letchworth Garden City

Herts SG6 3JF

or d) by Text Phone on 01462 474800

Please ensure you state the title of the post you are interested in and either your email or postal address.

Guidance on Completing the Application Form

Your completed application form will be vital during the recruitment process, both for shortlisting and at interview. Therefore please ensure that you complete the form clearly, accurately and in full.  If you are completing a hard copy form please use dark ink.

Instructions on completing the various sections are included on the application form, please ensure you read these carefully before completing. Please also read the advertisement, job description, person specification and additional information carefully before completing the application form.

When completing the application form you should target your skills and experience towards the criteria listed in the person specification and provide examples to demonstrate how you are able to meet each criteria.  Please use additional sheets (if applying by hard copy) to expand the experience section of the application form if required.  

As part of the application form we ask for Monitoring Information.  Please remember to complete this section as it is essential in enabling the Council to monitor the effectiveness of our Equality and Diversity policy. Please note that this information is not passed on to the Recruiting Manager during the application process (it is retained in Human Resources for monitoring purposes) to ensure that each application is shortlisted based solely on information relating to the post.

Please note that if you are posting a hard copy application form in an A4 envelope, Royal Mail will classify this as a large letter and the appropriate postage stamp must be attached.  Unfortunately applications can only be acknowledged if you enclose a stamped addressed envelope.  

If you are selected to attend for interview we will let you know approximately 5 working days before the interview date.  In the event of you not hearing by this date, please assume that on this occasion your application has been unsuccessful.