Careline Operators

Starting from £9.01 Plus enhancements where worked

2 X Zero Hours Bank Perm

1 X Zero Hours Bank Temporary 6 months

Careline provides vital reassurance and assistance 24 hours a day, 7 days a week, to the elderly, disabled and vulnerable.

We are looking for Careline Operators to join our existing team, providing a calls handling service to people using the Herts Careline Service.

The main duties of this post are the operation of the communications equipment, offering reassurance and arranging an appropriate response to client emergencies over the telephone; monitoring and progressing calls from other Local Authorities, Housing Associations and Charitable Organisations, and the processing of out of hours repairs calls for several Housing Associations.

A genuine caring and sympathetic attitude towards the elderly, disabled and vulnerable, and the ability to respond calmly and efficiently in emergency situations is essential. You will need to have good computer skills, a clear speaking voice and a commitment to provide a high quality customer orientated service.

Those roles stated with dedicated hours will be on a rota pattern and will typically involve working variable shifts including Bank Holidays, Christmas Day, Nights and Weekends. Shifts Patterns are between 5 and 8 Hours in length starting at 07:00, 08:00, 15:00 and 23:00 Hrs. The Zero hours bank will have shifts allocated to you a month in advance, covering all the above shift patterns. You will therefore need a flexible approach to working patterns which may be advised at short notice.

Please note, the successful applicant for the above post will be background checked with the Disclosure and Barring Service (formerly the Criminal Records Bureau).

Special Conditions: 
We can offer you an excellent benefits package including a pension scheme, generous leave allowance, leisure concessions and more.
Salary Range: 
£17,376 - £20,316 per annum pro rata
Closing Date: 
Wednesday, 20 September 2017 - 12:00pm
Interview to be held on: 
Friday, 29 September 2017
Reference Number: 
Further Info: 

If you are interested in this position, you can find out more details by looking at the attached documents at the bottom of this page.

If you would like an informal chat about the post, you can contact Maria MacQuillin , Careline Operations Manager on 05601276903

How to apply: 

To apply for a position you must complete the online application form and submit it to be received by us no later than midday on the closing date.  Please note that we do not accept CV applications, either on their own or accompanying application forms. Therefore please ensure that all relevant information is provided on the application form.

To apply, please follow the link below to our online recruitment service:

Apply for this job

Please note that this is a pilot service and we welcome your feedback. Please send any comments to us at

If you have any questions, please call our helpline on 01462 474556, email us at, or by Text Phone on 01462 474800.

Guidance on Completing the Application Form:

Your completed application form will be vital during the recruitment process, both for shortlisting and at interview. Therefore please ensure that you complete the form clearly, accurately and in full.

Please read the advertisement, job description, person specification and additional information carefully before completing the application form.

When completing the application form you should target your skills and experience towards the criteria listed in the person specification and provide examples to demonstrate how you are able to meet each criteria.

As part of the application form we ask for Monitoring Information. Please remember to complete this section as it is essential in enabling the Council to monitor the effectiveness of our Equality and Diversity policy. Please note that this information is not passed on to the Recruiting Manager during the application process (it is retained in Human Resources for monitoring purposes) to ensure that each application is shortlisted based solely on information relating to the post.

If you are selected to attend for interview we will let you know approximately 5 working days before the interview date. In the event of you not hearing by this date, please assume that on this occasion your application has been unsuccessful.

Information about the post 56.11 KB
Job description69.8 KB
Person specification67.37 KB