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Coronavirus: help and support for residents

Updated: 7 April 2021

There are several support services in place for residents:

Financial support

Citizens Advice

Citizens Advice North Herts offer guidance and support by:

Universal Credit

For advice on claiming Universal Credit:


There are several benefits and council tax scams going around by text or email at the moment, designed to look like they are from genuine sources like GOV.UK or NHDC.

For advice on how to avoid being scammed, how to check whether something might be a scam, or what to do if you've been scammed, visit:

Help with self-isolation

Residents in North Herts who are struggling financially because they cannot work after being told to self-isolate can apply for a support fund provided by government and run by councils.

You may be eligible for support from the NHS Volunteer Responders programme. You can call 0808 196 3646 and ask for help to pick up food, prescriptions and essential items.

Further information is available on the NHS guidance on help and financial support while you're self-isolating

Community Support Fund

We have launched a Community Support Fund for essential services which are supporting the community at this time and find themselves under increased pressure.

The Hertfordshire Community Foundation (HCF) are also making charitable grants available. 

Health and wellbeing

Healthy Hub North Herts

For information and advice on how to stay mentally and physically well during this challenging time, contact the Healthy Hub by:

Every Mind Matters

Looking after your mental wellbeing is just as important as looking after your physical wellbeing, especially during coronavirus (COVID-19) when the nation is staying at home to protect the NHS and save lives.

The NHS Every Mind Matters website provides simple tips and advice for you to look after your mental wellbeing during this time, including a free online personal Mind Plan. 

There are also NHS Recommended Helplines for mental health support.

COVID-19: guidance on supporting children and young people’s mental health and wellbeing provides advice for parents and carers on looking after the mental health and wellbeing of children or young people during the coronavirus (COVID-19) outbreak.

Get NHS help at home

You should only leave your home if it's essential, unless you feel very unwell or you are told to attend an existing appointment for ongoing treatment.

While you are at home it's still easy to get NHS help using your smartphone, tablet or computer. The NHS Health at Home site gives information on how to contact your GP, order repeat prescriptions, manage long-term condition and maintain your mental and physical wellbeing. 

Bereavement and loneliness

Volunteering opportunities

#TeamHerts Volunteering

#TeamHerts Volunteering (#THV) is one of North Herts Centre for Voluntary Services’ (NHCVS) projects. It is funded by Hertfordshire County Council to be the one-stop-hub for volunteering in Hertfordshire. #THV helps individuals to find their perfect volunteering role as well as supporting community/voluntary organisations across the county to recruit, retain and celebrate volunteers.

For more information on how you can give your time to support your local community, visit #TeamHerts Volunteering. For COVID-19 specific volunteering, please complete a simple Google form here.

Compassionate Neighbours

Compassionate Neighbours, run by Garden House Hospice, are trained volunteers offering social and emotional support to people who are elderly or frail and/or living with a life limiting condition and have been identified as socially isolated or lonely. They visit once a week for a cup of tea and a chat, offering friendship and a listening ear to those who need it the most.

Volunteers will continue to support these people throughout the coronavirus outbreak, ensuring they operate within the restrictions and developing safe ways to offer social support.

Help for vulnerable people 


If you are aware of a vulnerable person who needs assistance, please get in touch with HertsHelp as they can match up volunteers to people who need help.

Meals on wheels

If you know of residents who would benefit from a meals on wheels service, please get in touch with Herts Independent Living.