North Hertfordshire is a large rural district with approximately 125,000 residents with four historic towns, Hitchin, Baldock, Royston and Letchworth Garden City. The Council has a clear vision: We put people first and deliver sustainable services, to enable a brighter future together
An exciting opportunity for you to work within the Councils IT Department providing 1st and 2nd line IT Helpdesk support to the council’s IT user base and elected members.
You will be key in supporting the Helpdesk Team Leader, Senior Technical / Development & Cyber Security Officer & IT Network & Infrastructure Manager delivering technical assistance to all customers across the council IT Infrastructure along with supporting IT project delivery on new and exciting challenges.
We are looking for someone with knowledge & experience in supporting Windows based hardware and software along with experience within a network environment. You must have the ability to troubleshoot and diagnose problems with a keenness to learn new skills.
You will need good customer service skills, be able to work as part of a close team, with an attention to detail and able to prioritise a complex workload in a busy environment
Please note, the successful applicant for the above post will be background checked with the Disclosure and Barring Service.
- Local Government Pension Scheme (18% employer contribution)
- Generous annual leave, including Christmas close down period
- Occupational sick pay
- Free car parking
- Discounts, including 50% off gym membership
- Flexible working options including flexi scheme and home
We are dedicated to promoting a healthy work/life balance and ensuring all members of our team feel that they are making a difference to the local community and are valued by our organisation.
Closing date: 29 March 2023 at 12:00pm
Interview date: w/c 17 April 2023
If you would like an informal chat about the post, you can contact Daniel Crowhurst, Senior Technical / Development & Cyber Security Officer on 01462 474408
How to apply
To apply for a position you must complete the online application form and submit it to be received by us no later than midday on the closing date.
Please note that we do not accept CV applications, either on their own or accompanying application forms. Therefore please ensure that all relevant information is provided on the application form.
As a Council committed to equality and diversity, we welcome applications from all sections of the community. Disabled people who meet the person specification will be guaranteed an interview.
To apply, please follow the link below to our online recruitment service:
If you have any questions or require assistance, please email email@example.com and one of our team will respond to you.
Guidance on completing the application form
Your completed application form will be vital during the recruitment process, both for shortlisting and at interview. Therefore please ensure that you complete the form clearly, accurately and in full.
Please read the advertisement, job description, person specification and additional information carefully before completing the application form.
When completing the application form you should target your skills and experience towards the criteria listed in the person specification and provide examples to demonstrate how you are able to meet each criteria.
As part of the application form we ask for Monitoring Information. Please remember to complete this section as it is essential in enabling the Council to monitor the effectiveness of our Equality and Diversity policy. Please note that this information is not passed on to the Recruiting Manager during the application process (it is retained in Human Resources for monitoring purposes) to ensure that each application is shortlisted based solely on information relating to the post.
If you are selected to attend for interview we will let you know approximately 5 working days before the interview date. In the event of you not hearing by this date, please assume that on this occasion your application has been unsuccessful.