Community Trigger


If a resident, or group of residents, are experiencing anti-social behaviour (ASB), and feel that appropriate action is not being taken, they have the right to request a review of their case. The case review is called the ‘Community Trigger’.

Who can use the Community Trigger?

Any victim of ASB or someone acting on their behalf such as a carer, family member, MP or local councillor in North Hertfordshire can use the community trigger to request a review of their case, providing they meet the trigger threshold:

  • Three reports from an individual about separate incidents in six months or;
  • Three individuals have separately reported similar incidents in six months.

You can use the community trigger by completing the request form below.

Please email your completed application to, or alternatively post it to: Community Safety, North Hertfordshire District Council, Council Offices, Gernon Road, Letchworth, SG6 3JF.

What happens next?

A written acknowledgement will be sent to the person making the request within two working days. The relevant agencies, the Council, the Police, and if appropriate, a housing association, will meet to review the case. We will provide you with an outcome of this meeting in writing.


Please note that the community trigger does not replace individual agency’s complaints processes.
If you wish to make a complaint regarding a specific agency or member of staff, please make contact with that agency directly using the details below.

North Hertfordshire District Council – 01462 474000
North Hertfordshire Homes – 0330 343 0016
Hertfordshire Constabulary – 101
Howard Cottage Housing Association - 01462 683307 


Number of Community Trigger Requests Received

Community Trigger Requests 2014/15 2015/16 2016/17
Number of reviews requested under the community trigger 1 2 2
Number of requests that could not be pursued as they were anonymous or permission was not given to share information with other agencies 0 0 0
Number of reviews that did not meet the threshold 0 0 0
Number of reviews undertaken 1 2 2
Number of reviews that did meet the threshold but no further action was needed regarding the ASB 0 1 1
Number of reviews resulting in a recommendation being made regarding the ASB 1 1 1

Information and Resources

Further information about the Anti-social Behaviour, Crime and Policing Act 2014 can be found on the GOV.UK website.