Herts Bernie - Portable Pendant and Location Service

To meet demand from customers who have asked Herts Careline to provide a pendant that works outside of the home, the Herts Bernie Location Service is now available.

Herts Bernie is a St Bernard rescue dog for the 21st century – a portable pendant and reliable companion who can help in an emergency, wherever a person is.

It's the perfect addition (not a replacement) to our community alarm and telecare service, which helps people live independently at home. Now we can offer a solution for when they are out and about too.

How to apply

Visit www.care-line.co.uk/bernie or call 0300 999 2 999.

How does Herts Bernie work?

The Herts Bernie portable pendant is a small device that combines the functions of a mobile phone with a Global Positioning System (GPS) locator.

If you get disorientated or need help while you're away from home, simply press the SOS button on the device to speak to a linked responder (family member of friend) or our operator, who can:

  • check that you're OK
  • tell you where you are
  • give you directions to your destination or a safe location
  • contact a relative or friend to come and help you
  • call emergency services, if needed.

How much does it cost?

The cost of the Herts Bernie service is £18.25 (+VAT if applicable) You do not need to be an existing customer of Herts Careline to apply for Herts Bernie – it is a service in its own right and as such there are two separate prices. There is a 20% multi-service discount if you join both Herts Bernie and Herts Careline.

For more information visit www.care-line.co.uk/bernie or call 0300 999 2 999 or email CarelineSupport@north-herts.gov.uk.

Cancel the service

If you need to cancel your service, you can use our secure e-cancellation form, or write to us at Herts Careline / Herts Bernie, MSU Support, North Hertfordshire District Council, Gernon Road, Letchworth, SG6 3JF. We must receive cancellations in writing and you must either be the service user, a nominated responder, Next of Kin, Appointed Executor, LPA, EPA or Appointed by the Court.