District Wide Survey

The District Wide Survey is a consultation exercise that takes place every two years. The survey is carried out to measure people's satisfaction with the Council and its services.

The survey consists of approximately 1000 residents from across North Hertfordshire. Residents are consulted by telephone interview. Interviews are carried out by independent professional consultants.

2019 District Wide Survey

The fieldwork for the 2019 District Wide Survey was carried out in Autumn / Winter by Opinion Research Services, an independent organisation tasked with carrying out the telephone survey on behalf of the Council.

The survey captured residents' views and perceptions of certain services and facilities provided by the Council.

Respondents are asked whether they are satisfied with services like waste collection, street cleaning and planning and asked for their views on the leisure and car parking facilities provided, among others. Residents are also asked their opinion on how well the Council is being run and on the information we provide.

Citizens Panel

At the end of the telephone interviews, respondents were asked if they would be willing to become one of our Citizens Panel members. The Panel are regularly contacted by the Council to take part in shorter survey exercises. There is no obligation to take part in any surveys and residents can opt-out at any time. ORS captured the details of residents who wished to become Panel Members and securely passed these onto the Council. The Council will only use Panel member details for the purpose of contacting them about surveys, focus groups and other research. For further details please visit the Citizens Panel page.

For further details of how we use your data please refer to our Corporate Privacy Notice.

Key findings from previous District Wide Surveys can be found below.