The Customer Service Centre at the District Council Offices will reopen from 2 August 2021 for essential appointments only.
Our priority is ensuring we keep you and our staff safe. Many of our services are available without needing to visit us. Please only book an in-person appointment if it is essential.
Verification of documents
To provide proofs for Benefits, email photos of any supporting documents to firstname.lastname@example.org. Do not send original documents to us.
To provide proofs for Housing, you can send us supporting evidence by:
- uploading your evidence using your Homes4u account. You can sign into your account here.
- emailing scans of your documents to our Pre-assessment team to email@example.com
- sending photocopies of your evidence (original documents will not be returned) to the following address:
North Hertfordshire District Council
PO Box 10613
If you’re unable to email or post your documents, please contact us and we can discuss the best option for you.
Viewing of microfiche
You can search for recent and historic planning applications using the Planning Application search pages, to see if the application you require is online. This site contains details of planning applications registered from 31/12/1973 to date.
If you cannot locate the file you need, you can book an appointment and we will search our historic record of microfiche. When booking an appointment, please tell us what you’re looking for so we can locate it prior to your arrival.
Foreign pension signing
If you receive a pension from a foreign country, you may need to provide verification to confirm your life and residence in the UK. You need to get the form signed by a 'someone in a recognised profession'. The people who can sign the form are the same as those who can ‘countersign’ a passport photo.
Face to face video appointment
If you would like to speak to someone face to face, we are trialling online face to face video appointments with a member of our Customer Service team. This is a convenient way to have a face to face discussion without the need for you to travel to our offices. This type of appointment is for asking questions or to gather general information. Once the appointment is booked, we will send you the Zoom credentials by email.
You can book an essential appointment at the Council offices using our online booking system: