Household Canvass

Update - 20 July 2020: if you received an email from us on 17 July asking you to confirm your property details on our electoral register, then you may have experienced a problem trying to use the unique security codes in the message. This issue has now been resolved. Please try the codes again within the original email from this afternoon onwards. 

Every year we carry out a Household Canvass to ensure that the electoral register is up to date. This is important as we can then identify all residents within the district who are entitled to be registered and invite those who are not currently registered to do so.

Household Canvass 2020

Previously each household would receive a form addressed to the "occupier" containing the names of all those on the electoral register at that address.

The 2020 canvass has been reformed and instead each household will receive either an email or a form in the post. This communication will be sent to properties in July following a data match with records held by the Department for Work and Pensions (DWP).

There are two possible routes:

  • If all the registered people at a property can be matched with records held by the DWP, then that property will be sent down Route 1. 
  • If we cannot match your details with the records held by the DWP, or by matching them with other data held by the Council such as council tax records, then that property will be sent down Route 2.  

Route 1: records match

If we have an email address for you we will send you an email asking you to confirm that the details we have are correct. This email will be sent out around 20 July. The email will contain a link to a website where you can confirm these details:

In addition it will contain a unique two part security code. If you need to amend the details in anyway you will also be able to do this.

If we do not hold an email address for you we will send a form to the property which again will list all those who are currently registered at the property. This form should arrive towards the end of July. If you receive a form please respond either online as described above,  by phoning 0800 197 9871 or via SMS message. You can also return the form to us in the envelope provided. 

Route 2: records do not match

We will send a form to the property containing the names of all electors registered at that property. You need to respond to this form, either confirming the details are correct or by adding or deleting the names of those who live at the property. Again this can be done via the website as described above, by phoning 0800 197 9871, by SMS message or by returning the form to us in the post.

If we do not receive a response from you we will send a reminder and we may also phone the property or visit the property in person if it is considered safe to do so. You are legally required to response to all forms we send you.

If any names are added to the details we hold for your property those persons will receive an "Invitation to Register" which they must complete in order to register to vote. Alternatively they can go online and register at They will need to provide their date of birth and national insurance number.