Coronavirus: help and support for residents

Updated: 23 September 2020

Community Support Funds

We have launched a Community Support Fund for essential services which are supporting the community at this time and find themselves under increased pressure.

The Hertfordshire Community Foundation (HCF) are also making charitable grants available:

Visit the HCF website for more details on these and other grants. 

Health and wellbeing

Healthy Hub North Herts

For information and advice on how to stay mentally and physically well during this challenging time, contact the Healthy Hub by:

Every Mind Matters

Looking after your mental wellbeing is just as important as looking after your physical wellbeing, especially during coronavirus (COVID-19) when the nation is staying at home to protect the NHS and save lives.

The NHS Every Mind Matters website provides simple tips and advice for you to look after your mental wellbeing during this time, including a free online personal Mind Plan. 

COVID-19: guidance on supporting children and young people’s mental health and wellbeing provides advice for parents and carers on looking after the mental health and wellbeing of children or young people during the coronavirus (COVID-19) outbreak.

Get NHS help at home

You should only leave your home if it's essential, unless you feel very unwell or you are told to attend an existing appointment for ongoing treatment.

While you are at home it's still easy to get NHS help using your smartphone, tablet or computer. The NHS Health at Home site gives information on how to contact your GP, order repeat prescriptions, manage long-term condition and maintain your mental and physical wellbeing. 

Funerals and bereavement

Volunteering opportunities

Team Herts

North Herts Centre for Voluntary Services (NHCVS) are working together with Herts County Council to help let people know what they can do to practically support people in their communities, those who are self-isolating and those with health needs. 

If you want to sign up to be a volunteer, please register your interest with Team Herts.

Compassionate Neighbours

Compassionate Neighbours are trained volunteers offering social and emotional support to people who are elderly or frail and/or living with a life limiting condition and have been identified as socially isolated or lonely. They visit once a week for a cup of tea and a chat, offering friendship and a listening ear to those who need it the most. Volunteers will continue to support these people throughout the coronavirus outbreak, ensuring they operate within the restrictions and developing safe ways to offer social support.

Garden House Hospice (GHH) are also in the process of creating a pool of Compassionate Neighbour volunteers who can offer the following services to anyone in need:

  • telephone befriending
  • assistance with running errands such as shopping

To find out more, contact or 01462 679540 (option 8).

Helping vulnerable people 


If you are aware of a vulnerable person who needs assistance, please get in touch with HertsHelp as they can match up volunteers to people who need help.

Meals on wheels

If you know of residents who would benefit from a meals on wheels service, please get in touch with Herts Independent Living or call 0330 2000 103.

Financial advice and support

Citizens Advice North Herts have currently suspended face to face services, however you can still get advice by:

Universal Credit

For advice on claiming Universal Credit:


There are several benefits and council tax scams going around by text or email at the moment, designed to look like they are from genuine sources like GOV.UK or NHDC.

For advice on how to avoid being scammed, how to check whether something might be a scam, or what to do if you've been scammed, visit:

Help with paying Council Tax and other services


We've created a page with links to advice and support if you have recently been made unemployed or are at risk of losing your job

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