Coronavirus: service updates

Updated: 10 September 2020

The spread of coronavirus (COVID-19) is affecting several council services at the moment. Find out more by selecting a service area:

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Customer Service Centre

  • Our Customer Service Centre is currently closed, however all of our services are fully operational and our staff are available to deal with your enquiries.
  • You can contact us online or call us on 01462 474000.

Waste and recycling

Leisure and parks

Cemeteries and burials

  • North Herts district cemeteries are currently open to visitors, however non-essential visits should be avoided.
  • Graveside services are still permitted, although attendance at funerals is limited to 10 mourners.
  • More information about changes to cemeteries and funerals can be found on the changes to North Hertfordshire district cemeteries service page.

Public toilets

  • Toilets at Howard Park in Letchworth, Fish Hill in Royston and The Arcade in Hitchin have now reopened. Hand sanitiser units have been installed.
  • Disabled toilets are still accessible with radar keys.

Car parking

  • Hertfordshire County Council is making changes to some town centres to better support social distancing. This includes restricting vehicular access and allowing sufficient space to social distance to the centres of Hitchin, Knebworth and Royston. Visitors are encouraged to use council car parks where social distancing measures have been put in place.
  • While social distancing markings are in place at the ticket machines, we encourage you to make use our PaybyPhone service to pay for a parking session. This new service is cheaper to use than the previous one (it now costs only 6p per transaction).
  • The lifts at the Lairage multi-storey car park in Hitchin and Garden Square multi-storey car park in Letchworth are operating in accordance with the government’s guidance on social distancing measures.
  • Our priority for parking enforcement will continue to be on issues of safety, maintaining access for emergency and refuse vehicles, and access for our most vulnerable residents (e.g. parking on double yellow lines, in loading bays or parking in disabled bays without a blue badge). We will issue a PCN for illegal parking on double yellow lines. 
  • As the lockdown continues to ease and people return to work, enforcement of residential permit parking areas and single yellow lines across the district is taking place. Please continue to be considerate of others when parking your vehicles, particularly to ensure that emergency and refuse vehicles can still access your areas and for residents to access their streets and driveways. 
  • Free parking permits are available to assist critical workers, NHS staff, health and social workers, and NHS volunteers. These measures will be kept under review along with central government guidance. 
  • You can apply for season tickets in our long stay car parks and for resident permits or business permits where eligible in controlled parking zones.

North Hertfordshire Museum and Hitchin Town Hall 


Herts Careline

  • Herts Careline's community alarm and telecare service remains open, taking calls from the emergency 24/7 Control Room.
  • Able to support current customers as usual.
  • Can take on new customers adhering to social distancing protocols regarding new installations of equipment.

Council meetings and councillor surgeries

Planning and building control

Public transport