Coronavirus: service updates

Updated: 20 July 2020

The spread of coronavirus (COVID-19) is affecting several council services at the moment. Find out more by selecting a service area:

Stay up to date by subscribing to email updates and text alerts.

Our Customer Service Centre is currently closed. Please contact us online or call us on 01462 474000 instead.

Waste and recycling

Leisure and parks

  • Outdoor pools in Hitchin and Letchworth will unfortunately not reopen this year.
  • Leisure centres and indoor pools will reopen on 25 July.
  • Playgrounds and splash parks will reopen on 20 July.
  • Multi-use games areas and facilities within parks are closed. Courts, pitches and adult gym equipment must not be used.
  • Some tennis courts are open for use. These are at:
    • Priory Gardens, Royston
    • Norton Common, Letchworth
    • King George V, Hitchin
  • Parks and open spaces are open for exercise, but you must observe social distancing guidance.
  • Allotment plots are now available to hire again. 

Cemeteries and burials

  • North Herts district cemeteries are currently open to visitors, however non-essential visits should be avoided.
  • Graveside services are still permitted, although attendance at funerals is limited to 10 mourners.
  • More information about changes to cemeteries and funerals can be found on the changes to North Hertfordshire district cemeteries service page.

Public toilets

  • Toilets at Fish Hill in Royston and The Arcade in Hitchin have now reopened. Hand sanitiser units have been installed.
  • The toilets at Howard Park in Letchworth remain closed for now.
  • Disabled toilets will still be accessible with radar keys.

Car parking

  • Hertfordshire County Council is making changes to some town centres to better support social distancing. This includes restricting vehicular access and allowing sufficient space to social  distance to the centres of Hitchin, Knebworth and Royston. Visitors are encouraged to use council car parks where social distancing measures have been and are being put in place.
  • While social distancing markings are in place at the ticket machines, we encourage you to make use our PaybyPhone service to pay for a parking session. This new service launched in March and is cheaper to use than the previous service (it now costs only 6p per transaction).
  • The lifts at the Lairage multi-storey car park in Hitchin and Garden Square multi-storey car park in Letchworth which were temporarily taken out of service will be reinstated from 15 June in accordance with the government’s guidance on social distancing measures.
  • Our priority for parking enforcement will continue to be on issues of safety, maintaining access for emergency and refuse vehicles, and access for our most vulnerable residents (e.g. parking on double yellow lines, in loading bays or parking in disabled bays without a blue badge).
  • We will also now start prioritising the enforcement of resident permit parking areas and single yellow lines in residential areas as the lockdown eases and people are able to return to work. Please be considerate to others when parking your vehicles, particularly to ensure that emergency and refuse vehicles can still access your areas and for residents to access their streets and driveways. 
  • Free parking permits are available for certain key workers and NHS volunteers. These measures will be kept under review along with central government guidance. 
  • You can apply for season tickets in our long stay car parks and for resident permits or business permits where eligible in controlled parking zones.

North Hertfordshire Museum and Hitchin Town Hall 

  • Hitchin Town Hall and North Hertfordshire Museum are closed until further notice.
  • You can take a peep inside the museum by subscribing their YouTube video channel.


Herts Careline

  • Herts Careline's community alarm and telecare service remains open, taking calls from the emergency 24/7 Control Room.
  • Able to support current customers as usual.
  • Can take on new customers adhering to social distancing protocols regarding new installations of equipment.

Council meetings and councillor surgeries

Planning and building control

Public transport