Coronavirus: Test and Trace

Update: 9 October 2020

The test and trace service was launched on 28 May. There is a higher risk of transmitting COVID-19 in premises where customers and visitors spend a longer time in one place and potentially come into close contact with other people outside of their household. To manage this risk, establishments in certain sectors, whether indoor or outdoor venues or mobile settings, should collect details and maintain records of staff, customers and visitors. 

When you visit a venue

If you visit certain venues (for example pubs, restaurants, museums, cinemas or hairdressers) you will be asked for your contact details to assist with the NHS Test and Trace service. The records will help NHS Test and Trace to reach anyone who may at a later date be found to have potentially been in contact with a positive coronavirus case whilst at a particular venue, helping to quickly contact people at risk of the virus and prevent localised outbreaks before they occur.

Do not leave home if you or someone you live with has either:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss of, or change in, your normal sense of taste or smell (anosmia)

If you have symptoms or are contacted by Test and Trace

Residents in North Herts who are struggling financially because they cannot work after being told to self-isolate can now apply for a new support fund provided by government and run by councils.

Guidance is available on how the service works if you have symptoms or if you are alerted by the NHS Test and Trace service that you have been in close contact with someone who has tested positive for coronavirus.

If you develop symptoms, you must continue to follow the rules to self-isolate with other members of your household and arrange to get a test to find out if you have coronavirus.

If you test positive for coronavirus, you must share information promptly about your recent contacts through the NHS Test and Trace service to help us alert other people who may need to self-isolate.

If you have had close recent contact with someone who has coronavirus, you must self-isolate if the NHS Test and Trace service advises you to do so.

If you are returning from travel abroad it is important to check whether you need to self-isolate.

Anyone with symptoms will be tested and their close contacts will be traced. Those who have been in close contact with someone who tests positive must isolate for 14 days, even if they have no symptoms, to avoid unknowingly spreading the virus.

Guidance is available for contacts of people with possible or confirmed coronavirus (COVID-19) infection who do not live with the person.

Further guidance can be found below:

Guidance for venues

From 18 September 2020 businesses will have a duty to support NHS Test and Trace.

Businesses and other public settings where people meet socially are required to have a system to collect NHS Test and Trace data, and keep this for 21 days. There is a higher risk of transmitting COVID-19 in premises where customers and visitors spend a longer time in one place and potentially come into close contact with other people outside of their household.

To manage this risk, establishments in the following sectors, whether indoor or outdoor venues or mobile settings, must request contact details from staff, customers and visitors, and display the official NHS QR code poster:

  • hospitality, including pubs, bars, restaurants and cafés
  • tourism and leisure, including hotels, museums, cinemas and amusement arcades
  • close contact services, including hairdressers, barbershops and tailors
  • facilities provided by local authorities, including community centres, libraries and village halls

Guidance has been produced for venue on maintaining records of staff, customers and visitors to support NHS Test and Trace.  

All businesses and venues should follow COVID-19 Secure guidelines to protect customers, visitors and workers.

Venues in hospitality, the tourism and leisure industry, close contact services and local authority facilities must:

  • ask at least one member of every party of customers or visitors (up to 6 people) to provide their name and contact details
  • keep a record of all staff working on their premises and shift times on a given day and their contact details
  • keep these records of customers, visitors and staff for 21 days and provide data to NHS Test and Trace if requested
  • from 24 September 2020 - display an official NHS QR code poster, so that customers and visitors can ‘check in’ using this option as an alternative to providing their contact details
  • adhere to General Data Protection Regulations
  • Hospitality venues must also refuse entry to those who refuse to participate.

Failure to do any of these requirements will result in fixed penalty fines.

Get a QR code for your venue

You must register for an official NHS QR code and display the official NHS QR poster from 24 September 2020.

The NHS COVID-19 app has a feature that allows users to quickly and easily ‘check in’ to your venue by scanning the code. The information stays on the user’s phone. In England, you do not have to ask people who choose to ‘check in’ using the official NHS QR code to provide their contact details. If there is an outbreak associated with a venue, a message will be sent to the relevant app users with the necessary public health advice.

Further information