Test and Trace Support Payments

Residents in North Herts who are struggling financially because they cannot work after being told to self-isolate can now apply for a new support fund provided by government and run by councils.

In response to a rise in COVID-19 numbers across the country, the government has made it compulsory for people to self-isolate if the NHS has told them to. This applies either because they have tested positive for COVID-19 or because they have been in close contact with someone who has.

To support those who are self-isolating and are struggling financially as a result, the new Test and Trace Support Payment scheme is for people on low incomes who are unable to work from home and will have a reduction in their income.

The Test and Trace self-isolation payments are a one-off lump sum of £500 per person if they have been asked to self-isolate and can prove they cannot work from home and are on a related benefit.

Eligibility

To be eligible for the Test and Trace Support Payment, you must:

  • have been asked to self-isolate by NHS Test and Trace
  • be employed or self-employed;
  • be unable to work from home and will lose income as a result; and
  • be currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.
  • provide a notification from NHS Test and Trace and a unique ID number
  • provide a bank statement; and
  • provide proof of employment, or evidence of self-assessment returns and income
  • provide proof you cannot work without social contact

The scheme is set to run until 31 January 2021, and a claim can be made for each period of self-isolation required. Payments can be backdated from 28 September 2020.

Apply for a Test and Trace Self-Isolation Payment

Discretionary fund

There is a discretionary fund for residents who do not qualify for the Test and Trace Support Payment but need financial support to self-isolate. This enables us to support people who are self isolating but fall outside of the standard scheme.

To qualify for a discretionary payment you must meet the same criteria for the standard scheme above. You also need to be on a low income, but you do not need to be in receipt of a qualifying benefit. 

You will need to:

  • have been asked to self-isolate by NHS Test and Trace
  • be employed or self-employed;
  • be unable to work from home and will lose income as a result; and
  • provide a notification from NHS Test and Trace and a unique ID number
  • provide a bank statement; and
  • provide proof of employment, or evidence of self-assessment returns and income
  • provide proof you cannot work without social contact

Details of both schemes are attached below.

To apply for the discretionary fund, complete the same Test and Trace Self-Isolation Payment form as the standard scheme.

When to self-isolate

Those testing positive for COVID-19 are legally obliged to self-isolate for a period ending 10 days after first showing symptoms or, for people who did not have symptoms when they were tested, 10 days after the test.

Other members of their household are legally obliged to self-isolate for 14 days after the infected person first showed symptoms or after they were tested.

Anyone notified of a positive test result and any of their notified contacts will have a legal duty to self-isolate.