Coronavirus: latest service updates

Updated: 5 May 2021

The coronavirus restrictions currently in place affect several council services. Find out more by selecting a service area:

Stay up to date by subscribing to email updates and text alerts.

Customer Service Centre

  • Our Customer Service Centre is currently closed to visitors, however all our services are fully operational
  • You can contact us online or call us on 01462 474000

Waste and recycling

Leisure centres and parks

Public toilets

  • Public toilets are open
  • Howard Park and Gardens public toilets currently close at 4.30pm daily  

Car parking

North Hertfordshire Museum and Hitchin Town Hall 

  • North Hertfordshire Museum is closed until further notice
  • Hitchin Town Hall is closed until further notice


Herts Careline

Cemeteries and burials

Council meetings and councillor surgeries

Planning and building control

  • Planning Reception is closed, but planning applications are being registered and determined as normal
  • Please submit planning applications and fees using the Planning Portal, as hard copy applications and cheques may take longer to process
  • Building Control inspections must still be carried out - Hertfordshire Building Control continues to provide a full building control service