Coronavirus: disruption to services

Updated: 27 March 2020

The spread of coronavirus (COVID-19) is affecting several council services at the moment. This page summarises these changes.

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Waste and recycling

Customer service centre and council offices

  • the Customer Service Centre is now closed.
  • Please contact us online or call us on 01462 474000 instead.

Leisure and parks

  • All playgrounds, MUGAs, tennis courts and facilities within parks are now closed. Courts, pitches and adult gym equipment must not be used.
  • Parks and open spaces are open for exercise, but you must observe social distancing guidance (stay more than 2 metres from others).
  • North Herts Leisure Centre, Royston Leisure Centre and Hitchin Swimming Centre are closed until further notice.
  • Fearnhill Sports Centre in Letchworth is closed until September 2020, due to limited staff resilience.
  • The opening of our parks' splash pads has been delayed and is being kept under review.

North Hertfordshire Museum and Hitchin Town Hall 

  • Hitchin Town Hall and North Hertfordshire Museum are closed until further notice.
  • All events being held at both venues have been cancelled.


  • Hitchin market is now closed.
  • Baldock market is now closed.

Council meetings and councillor surgeries


During this challenging situation our priority for parking enforcement will be on issues of safety, maintaining access for emergency and refuse vehicles, and access for our most vulnerable residents (e.g. parking on double yellow lines, in loading bays or parking in disabled bays without a blue badge).

We understand the instruction to stay at home means more people need to park where there are resident permit schemes, who would not normally be affected. That is why we have made the decision not to prioritise the enforcement of resident permit/voucher schemes – and single yellow lines in residential areas – for the next three weeks (from 25 March).

Please be considerate to others when parking your vehicles, particularly to ensure that emergency and refuse vehicles can still access your areas and for residents to access their streets and driveways.

More information here: NHDC’s Latest Response to Coronavirus