Coronavirus: Test and Trace

Updated: 21 April 2021

Some of the rules changed on 12 April - see the guidance on coronavirus restrictions: what you can and cannot do.


Guidance for residents

There is a higher risk of transmitting COVID-19 in premises where customers and visitors spend a longer time in one place and potentially come into close contact with other people outside of their household.

To manage this risk, establishments in certain sectors, whether indoor or outdoor venues or mobile settings, should collect details and maintain records of staff, customers and visitors. 

When you visit a venue

If you visit certain venues (for example pubs, restaurants, museums, cinemas or hairdressers) you will be asked for your contact details to assist with the NHS Test and Trace service. The records will help NHS Test and Trace to reach anyone who may at a later date be found to have potentially been in contact with a positive coronavirus case whilst at a particular venue, helping to quickly contact people at risk of the virus and prevent localised outbreaks before they occur.

COVID-19 app

The COVID-19 app, is available to download for free in England and Wales.  The app has a number of tools to protect you, including contact tracing, local area alerts and venue check-in. It uses proven technology from Apple and Google, designed to protect every user’s privacy.

If you enter a venue that has an official NHS COVID-19 QR code poster at the entrance, you should scan it with your app. Read more about how to tell whether a QR code poster is an official NHS one.

If other people were at the same venue at the same time as you, and later test positive for coronavirus (COVID-19), you may get an alert to let you know.

If you have symptoms or are contacted by Test and Trace

Guidance is available on how the service works if you have symptoms or if you are alerted by the NHS Test and Trace service that you have been in close contact with someone who has tested positive for coronavirus.

If you develop symptoms, you must self-isolate and follow the stay at home guidance with other members of your household and arrange to get a test to find out if you have coronavirus.

If you test positive for coronavirus, you must share information promptly about your recent contacts through the NHS Test and Trace service to help alert other people who may need to self-isolate.

If you have had close recent contact with someone who has coronavirus, you must self-isolate if the NHS Test and Trace service advises you to do so.

Anyone with symptoms will be tested and their close contacts will be traced. Those who have been in close contact with someone who tests positive must isolate for 14 days, even if they have no symptoms, to avoid unknowingly spreading the virus.

Test and Trace support payments

Residents in North Herts who are struggling financially because they cannot work after being told to self-isolate can now apply for a new support fund provided by government and run by councils.

Returning from travel abroad

If you are returning from travel abroad it is important to check whether you need to quarantine.

Further information

Further guidance can be found via the links below: