For most people, the Council cannot offer any accommodation, however The Housing Options team provides information and advice about a variety of housing options if you are looking for a home. We also give general advice to households who may be at risk of losing their home because of financial difficulties or other reasons.
We aim to prevent homelessness wherever possible and work with a number of agencies including, but not limited to, Herts Young Homeless (HYH) and Citizens Advice Bureau (CAB) to help achieve this. We can provide one-to-one advice to help keep you in your home, or to help you source alternative accommodation, often in the private rented sector.
The advice we are able to give is dependent on your circumstances and includes guidance on:
- Private rented accommodation
- affordable home ownership
- mutual exchange (e.g. Homeswapper and Exchange Locata)
- hostels and refuges
- advice on Housing Benefit
- rent arrears and mortgage arrears
- applying to join the Common Housing Register
If you are homeless or worried about becoming homeless, you should contact us straight away to discuss your situation. We can offer advice and information over the telephone to assist, however, we may have to ask you to make an appointment and come into the office to discuss complex housing problems. You may also be asked to provide us with some background information. We have a much better chance of being able to help you or to find you alternative accommodation the earlier you get in contact.
If we can't prevent you from becoming homeless, then we may have a duty to help you to find somewhere to live. This could be suitable accommodation in the private rented sector, as detailed in our private rented sector offer policy. The criteria around the homelessness duty are very specific so please contact the Housing Options Team directly for further information.
Children aged under 18
Children under the age of 18 are still the responsibility of their parents. If you are worried about homelessness and are under the age of 18, the Council will work closely with Herts Young Homeless and Hertfordshire County Council’s Children’s Services section to help you to remain in the family home.
How to Contact us
During office hours
Outside office hours
In an emergency, you can contact us on 01462 420600. The out of hours service should only be used in a real emergency that cannot wait until the office re-opens.