Homelessness Referrals from Agencies

If you are a professional agency and want to refer someone for housing advice because they are homeless or at risk of homelessness, please use our Housing Assistance Referral Portal.

If you have supplementary information that you wish to provide, please additionally email us at dutytorefer@north-herts.gov.uk quoting the NHDC reference provided by the Portal and putting the individual’s surname as the subject line.

We accept referrals from all agencies, not just those who are under a statutory duty to refer under the Homelessness Reduction Act 2017.  Please ensure that you have obtained the individual’s consent to the referral, including their consent to their contact details being passed on to us.

We will aim to contact the individual directly within two working days of receiving a referral.