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If you see graffiti in North Hertfordshire you can ask for it to be removed. To help with prompt removal of the graffiti, please report it to the correct property owner as detailed below.

Graffiti removal by property owners

Incidents of graffiti are the responsibility of the property owner and they should be contacted directly. Examples include: 

Virgin Media boxes Virgin Media
08708 883116
Telephone boxes Openreach
0800 023 2023 (option 1)
Electricity boxes National Grid (care of Cadent)
General enquires: 0800 389 8000  Feedback and complaints: 0800 389 5555
Railway structures Network Rail
03457 11 41 41
Bridges, underpasses, road signs and roads Hertfordshire County Council
0300 123 4047
BT buildings BT
0800 22 33 88

Request removal of graffiti

We can deal with instances of graffiti if they are on Council owned and managed property (e.g. street name signs, litter bins, Council operated car parks, Council buildings).

If it is on private residential or commercial property, we will contact the owners to to assist them in arranging for the removal, cleaning can be undertaken by the Council for a charge.

You can report it to us using our online form, providing the specific location and type of graffiti e.g. tag, words or image:

Report graffiti

You can also contact our Waste Service Contractor directly to request the removal of graffiti on 01462 474000 (for Council-owned/managed properties only).

Once it has been recorded, its removal will be prioritised. Removal of graffiti which is of a racist or offensive nature will be given high priority.

Before we can proceed with the one-off removal of general graffiti from a private property, the property owner will need to complete an Indemnity form (below) and return it to us at the address below:

Waste Management
North Hertfordshire District Council
Council Offices
Gernon Road
Letchworth Garden City

Under sections 48, 49, 50 and 52 of the Anti-social Behaviour Act 2003 (as amended) local authorities have the powers to swiftly remove any physical sign of hatred on any property. Although we would endeavour to contact the property owner prior to removal, depending on the severity of the graffiti we may remove it regardless of whether we have the agreement of the property owner. We report all incidences of racist graffiti to the Police.

Graffiti removal by volunteers

If a community group would like to remove graffiti, please contact a Contract Officer on 0800 3286023. We have graffiti wipes available as part of our Community Tidy Up Toolkit for volunteer groups to use.

Graffiti wipes are not suitable to remove graffiti from all surfaces, so the location and type of graffiti will need to be discussed with an officer prior to requesting wipes. For more information please download our toolkit below.

PDF icon Indemnity Form25.6 KB