Garden Waste Collection Service

Coronavirus update

30 June 2020: Food and garden waste collections have resumed in North Herts - customers will receive a free 2 month extension. Read the garden and food waste restart FAQs


You can sign up to receive our fortnightly garden waste collection service for an annual fee.

How to sign up

Click on the button below to subscribe and pay for the Garden Waste collection service. You will be directed to a secure external website run by Urbaser, our waste and recycling contractor.

Please note: If you are signing up for the first time, your collections will commence in August 2020 and end in September 2021

Subscribe to Garden Waste collections

You must have your debit or credit card details to hand and a valid email address. This will be used to confirm your order and to communicate with you regarding the service in the future. From August 2020 you will also be able to sign up to the service via Direct Debit. If you are on the Council tax reduction scheme you will need your valid benefits number to receive the concession rate.

Please read the Frequently Asked Questions along with the Terms and Conditions for further information on the service.

How does it work?

If you choose to sign up, your garden waste will be collected each fortnight from your brown bin.

  • Sign up at any time
    You can decide at any time to subscribe to the garden waste collection service. Your request will be processed as soon as possible but it may not be in time to provide a collection on your next scheduled recycling day due to processing your information and if a new bin needs to be delivered. Once you have subscribed to the garden waste service it may take up to five working days to register your details with our collection crews.
  • Single annual payment
    The annual payment will cover collections from 1 October 2020 to 30 September 2021*. (*unless you are a new subscriber, in which case your subscription will start on your next scheduled collection day in August) 
  • Need more than one bin?
    You will be able to pay for up to two additional brown bins for garden waste at your property.
  • Food waste is collected separately
    Each home has a 23L brown kerbside caddy for food waste. Food waste from houses is recycled in the kerbside caddy and collected weekly. No food waste should be placed in the brown bin. Flats with a food waste only brown bin service have their food waste collected weekly from a communal brown bin.

Prices - 2020/21

Payment Type Sign Up Date Amount you will pay per bin

Single subscription

Sign up any time during the specified period to have one bin collected
(For collection period: 1 October 2020 - 30 September 2021)

From  August 2020 £40

Additional bin collection charge

Sign up to have an additonal bin collected. Please note this is for the cost of collection only and does not include the supply and delivery price of a bin.
(For colllection period: 1 October 2020 - 30 Septmeber 2021)

From August 2020 £40 per additonal bin

Bin supply charge

For customers new to the service who need a bin to be delivered, or for existing customers who would like additional bins. Bins remain the property of the Council.

From August 2020 £35 per bin to be supplied

Concession Rate

For residents who are part of the Council Tax Reduction Scheme (with a valid benefit number, which needs to be provided at the point of signing up) 

(For collection period: 1st October 2020 - 30 September 2021)

From August 2020 £20 for the first subscription.

What can be placed in the brown bin?

Place these in the brown bin (Yes Please) These items should not be placed into the brown bin (No Thanks)
Garden waste Food waste - please use your food caddy
Grass / hedge cuttings / leaves General waste
Small tree prunings, bark and twigs Nappies
Tree branches (up to 3cm in diameter) Pet bedding
Moss, weeds Cardboard
Flowers Paper or other mixed recycling
Plants with excess soil removed Soil
Fallen fruit Rubble
Real Christmas trees (without decorations and pot) Anything not on the Yes Please list

If the collection crews find incorrect materials placed in your brown bin, they will not be able to empty it - see our page on common collection problems.

Collections

The service is fortnightly on your usual recycling day. Find your collection day here.

  • Place your brown bin(s) out at your property boundary by 7am.
  • All residents are encouraged to put their house number onto their brown bin.
  • If your bin is missed please report it to us within 48 hours and if we have genuinely missed it we will return. If the bin has been left due to containing incorrect materials you should remove the incorrect items and we will then empty it on the next scheduled collection day.
  • If you currently receive an assisted collection for your other waste and recycling services we will apply this assistance to the new service. The bin must still be visible at the front of the property but does not have to be moved to the boundary.

If you do not wish to sign up

If you decide not to subscribe to the garden waste service, you don't need to tell us. The garden waste service is opt-in which means you only need to act if you do wish to sign up.

You can home compost your garden waste - subsidised home composters are available at getcomposting.com or you can create a compost heap in your garden. 

Why is the garden waste service chargeable?

Like many Councils we have a reduced budget from central Government and need to save £4.2 million pounds annually by 2021/22. The decision to charge for garden waste collections is one of many difficult decisions the Council has faced to help reduce the costs of providing services.

Unlike household waste and recycling, there is no legal requirement to collect garden waste and councils can charge for collections. The income from charging for garden waste collections will make the service self-financing. Over half of all Councils in England charge for this service and have done for many years.