Garden Waste Collection Service

From May 2018 only households who have signed up and paid an annual charge will receive a fortnightly garden waste service.

Why is the garden waste service chargeable?

Like many Councils we have a reduced budget from central Government and need to save £4.2 million pounds annually by 2021/22. The decision to charge for garden waste collections is one of many difficult decisions the Council has faced to help reduce the costs of providing services.

Unlike household waste and recycling, there is no legal requirement to collect garden waste and councils can charge for collections. The income from charging for garden waste collections will make the service self-financing. Over half of all Councils in England charge for this service and have done for many years.

Three month extension to garden waste subscriptions

North Hertfordshire District Council and Urbaser are very sorry if you encountered issues with your bin collections last year.

In light of the issues, if you have subscribed to the garden waste (brown bin) service, you will receive a three month extension to your current 12 month payment period, meaning existing subscribers will get three months of brown bin collections without further charge.

Residents will now need to re-subscribe by August 2019 rather than May 2019. Details of how to re-subscribe will be sent out by post nearer the time. As a result of the problems with waste services, all households will also be receiving a roll of kitchen caddy liners. These will be delivered to your doorstep in May.

How does it work?

Choose if you want to sign-up

Annual payment
Your payment will cover collections from 14 May 2018 to 31st July 2019 (as a result of the three month extension)

Food waste will be collected separately
Each home has a 23L brown kerbside caddy for food waste.(Flats with a food waste only brown bin service will not receive a new caddy and will continue to have their food waste collected weekly from the communal brown bin as it is now). Food waste from houses will be recycled in the new kerbside caddy and will be collected weekly. No food waste should be placed in the brown bin. 

Additional bins
Residents will be able to pay for up to two additional brown bins for garden waste at their property.

Residents can decide at any time whether they wish to subscribe to the separate garden waste collection service. New sign-ups will be processed as soon as possible but it may not be in time to provide a collection on your next scheduled recycling day due to processing your information and if a new bin needs to be delivered.

Prices - 2019/20

Payment Type Sign Up Date Amount you will pay per bin

Standard Collection Service charge for first bin

(For collections 1 August 2019 - 31 July 2020)

TBC £40

Additional bin collection charge for properties which DO require an additional bin to be delivered
(includes cost of additional bin, delivery and standard collection charge)

(For collections 1 August 2019 - 31 July 2020)

Throughout 2019-20 £75

Additional bin collection charge for properties which DO NOT require additional bins to be delivered

(For collections 1 August 2019 - 31 July 2020)

Throughout 2019-20 £40

How to sign up

Please click on the button below to subscribe and pay for the Garden Waste collection service.  You will be directed to a secure external website run by Urbaser (our waste, recycling and street cleansing contractor). Please note that the annual sign up for 19/20 is not yet available. We will advertise when this is open via social media and this webpage.

Subscribe to the Garden Waste collection service

You must have your debit or credit card details to hand and a valid email address. This will be used to confirm your order and to communicate with you regarding the service in the future.

Please read the Frequently Asked Questions along with the Terms and Conditions for further information on the service.

What can be placed in the brown bin in the new service?

Place these in the brown bin (Yes Please) These items should not be placed into the brown bin (No Thanks)
Garden waste Food waste
Grass / hedge cuttings / leaves Plastic
Small tree prunings, bark and twigs Nappies
Tree branches (up to 3cm in diameter) General waste
Moss, weeds Cardboard
Flowers Paper or other mixed recycling
Plants with excess soil removed Soil
Fallen fruit Rubble
Real Christmas trees (without decorations and pot) Pet bedding
  Anything not on the Yes Please list

If the collection crews find incorrect materials placed in your brown bin they will not be able to empty it in line with our collections policy regarding contamination.


The service is fortnightly on your usual recycling day. Find your collection day here.

  • Place your brown bin(s) out at your property boundary by 7am.
  • All residents are encouraged to put their house number onto their brown bin.
  • If your bin is missed please report it to us within 48 hours and if we have genuinely missed it we will return. If the bin has been left due to containing incorrect materials you should remove the incorrect items and we will then empty it on the next scheduled collection day.
  • If you currently receive an assisted collection for your other waste and recycling services we will apply this assistance to the new service. The bin must still be visible at the front of the property but does not have to be moved to the boundary.

If you do not wish to sign up

If you decide not to subscribe to the garden waste service, you don't need to tell us. The garden waste service is opt-in which means you only need to act if you do wish to sign up.

You can home compost your garden waste - subsidised home composters are available at or you can create a compost heap in your garden. 

We will begin collecting any unwanted bins later this year. Residents will be given instructions nearer that time on arrangements.