Garden waste customers: please make sure you've paid for your garden waste collection service for the period 1 October 2020 – 30 September 2021. If you haven’t paid, the brown bin will not appear on our collection day look up calendar for your address. If you have paid and the bin is not showing on the look up, please email us.
If your bin collection has been missed, you can let us know using our online reporting service. You must make this report within two days of your missed collection.
You should only report a missed bin if:
- Your bin was put out on the correct collection day. You can check using our collection day look up service.
- Your bin was out before 7am on the day of collection.
- Your bin was on the boundary of your property.
- A sticker has not been placed on your bin stating we have not been able to empty your bin. If this has occurred, please see our Common Collection Problems page.
If you still believe your bin was missed, please report a missed bin using our online reporting form:
If your address can't be found by the form, please report your missed bin by email to firstname.lastname@example.org or call us on 01462 474000 and choose the waste option.
When reporting a missed bin you do not have to leave any personal information, however please ensure you provide your full address and details of the bin that has been missed. If you do choose to leave personal information, it will be processed in accordance with our privacy notice.