Skip to main content

Report an outbreak of coronavirus (COVID-19)

An outbreak of coronavirus (COVID-19) is more than one confirmed case. Depending on the type of organisation, this may also include ‘possible’ cases of COVID-19.

How to report an outbreak of COVID-19

Report a case or an outbreak of COVID-19 at a business or organisation to us using our online form (select the 'COVID-19 outbreak in a workplace' option):

You can also send an email to with the following information so that we can get in touch:

  • your name
  • your telephone number
  • the name of the business
  • the address, phone number and email address for the business

Alternatively you can call our Customer Service Centre on 01462 474000.

Visit GOV.UK for more information on reporting an outbreak.

Guidance from Public Health England

Public Health England's action cards provide instructions to anyone responsible for a business or organisation on what to do in the event of one or more confirmed cases of COVID-19 in your organisation.

These quick-reference guides provide key steps to help you quickly identify, report and respond to any potential COVID-19 outbreak within your local community. 

The action cards have been developed to cover a range of businesses and organisations to provide specific advice on the issues each type of organisation may face now lockdown restrictions have been eased.

They complement existing outbreak control guidance, and signpost to other useful information to help business owners and managers fully understand their responsibilities in the event of an outbreak of COVID-19.

Check the GOV.UK website for the most up to date information.


At the bottom of this page you can also download:

  • a flowchart about how to deal with suspected and confirmed cases of COVID-19 in the workplace (please note: the period for self-isolation listed here has changed from 14 days to 10 days) 
  • a poster you can use to help explain to people why they may be asked to provide contact details
  • a message from Jim McManus, director of Public Health for Hertfordshire, about protecting your workforce, customers and visitors from coronavirus