Service Development and Support Officer (Full Time)

Salary starting from £21,552 per annum

Full Time and Permanent

An opportunity has arisen to join the Council’s Joint Waste Management section, working in partnership for both East and North Hertfordshire District Councils. The role is primarily office based with the main office in Buntingford and will require the successful candidate to administer and provide service support to waste, recycling, street cleansing services including public conveniences to ensure that they are carried out to the high standards expected. The role will involve the development of communication material and attendance at community engagement events sometimes in the evening or at weekends. In addition the role requires officers to proactively manage enquiries and complaints from the public on behalf of both Councils and input and analyse data for the two districts. You will liaise with residents and local businesses about their waste responsibilities, providing advice and guidance.

The successful applicant will:

  • Have a proactive approach to problem solving.
  • Be confident in dealing with difficult conversations and be able to communicate effectively residents and contractors.
  • Work well as part of a team in a multi functional service environment.
  • Have experience of administration and data management
  • Have experience of implementing and sustaining a high quality customer care approach to service delivery for customers
  • Have a desire to promote the councils services and encourage participation.
  • Have an ability to develop and provide statistical reports
  • Have an ability work with a variety of software packages
Special Conditions: 
We can offer you an excellent benefits package including a pension scheme, generous leave allowance, flexi-time, leisure concessions and more.
Salary Range: 
£21,552 to £25,656 per annum
Closing Date: 
Friday, 14 May 2021 - 12:00pm
Interviews to be held on: 
Thursday, 27 May 2021
Reference Number: 
Further Info: 

If you are interested in this position, you can find out more details by looking at the attached documents at the bottom of this page.

For an informal chat regarding the post please contact Louise Overington on 01462 474336

How to apply: 

To apply for a position you must complete the online application form and submit it to be received by us no later than midday on the closing date.  Please note that we do not accept CV applications, either on their own or accompanying application forms. Therefore please ensure that all relevant information is provided on the application form.

As a Council committed to equality and diversity we welcome applications from all sections of the community.  Disabled people who meet the person specification will be guaranteed an interview.

To apply, please follow the link below to our online recruitment service:

Apply for this job

If you have any questions or require assistance, please email and one of our team will respond to you.

Guidance on Completing the Application Form:

Your completed application form will be vital during the recruitment process, both for shortlisting and at interview. Therefore please ensure that you complete the form clearly, accurately and in full.

Please read the advertisement, job description, person specification and additional information carefully before completing the application form.

When completing the application form you should target your skills and experience towards the criteria listed in the person specification and provide examples to demonstrate how you are able to meet each criteria.

As part of the application form we ask for Monitoring Information. Please remember to complete this section as it is essential in enabling the Council to monitor the effectiveness of our Equality and Diversity policy. Please note that this information is not passed on to the Recruiting Manager during the application process (it is retained in Human Resources for monitoring purposes) to ensure that each application is shortlisted based solely on information relating to the post.

If you are selected to attend for interview we will let you know approximately 5 working days before the interview date. In the event of you not hearing by this date, please assume that on this occasion your application has been unsuccessful.

Disability confident employer