Service Performance and Projects Officer

18.5 hours job share, based in Buntingford

About Us

North Hertfordshire is a large rural district with approximately 125,000 residents with four historic towns, Hitchin, Baldock, Royston and Letchworth Garden City. The Council has a clear vision: to make North Hertfordshire a district in which everyone who lives, works or visits is able to flourish.

You would be joining a team with shared goals of improving recycling and waste services across both North and East Hertfordshire and improving the sustainability and efficiency of the service as a whole.

Your Role 

The waste management team manages the shared service for both East and North Hertfordshire District Councils and we are seeking a proactive and innovative, team player who has experience of analysing and reporting on data.

You will have demonstrable experience of project work, being innovative and seeking new and improved ways of delivering services.

In this role you will be able to manage and manipulate complex data sets. You will be required to work independently as well as part of the team and your work will involve co-ordinating projects with potentially changing priorities in a busy operational setting. You will be able to determine potential solutions, options and outcomes from data sets and present findings to influence decision making.  

You will have knowledge or understanding of administrative IT systems such as Financial Management Systems, Customer Relationship Management Systems or database software systems, ideally in a waste management setting with advanced IT skill in Microsoft packages such as Excel. 

We are dedicated to promoting a healthy work/life balance and ensuring all members of our team feel that they are making a difference to the local community and are valued by our organisation.

Special Conditions: 
We can offer you an excellent benefits package including a pension scheme, generous leave allowance including Christmas close down period, flexi-time, leisure concessions and more.
Salary Range: 
Starting from £25,956
Closing Date: 
Wednesday, 27 January 2021 - 12:00pm
Interviews to be held on: 
Monday, 15 February 2021
Reference Number: 
Further Info: 

If you are interested in this position, you can find out more details by looking at the attached documents at the bottom of this page.

If you would like an informal chat about the post, you can contact Chloe Hipwood, Shared Service Manager on 01462 474304.

How to apply: 

To apply for a position you must complete the online application form and submit it to be received by us no later than midday on the closing date.  Please note that we do not accept CV applications, either on their own or accompanying application forms. Therefore please ensure that all relevant information is provided on the application form.

To apply, please follow the link below to our online recruitment service:

Apply for this job

If you have any questions or require assistance, please email and one of our team will respond to you.

Guidance on Completing the Application Form:

Your completed application form will be vital during the recruitment process, both for shortlisting and at interview. Therefore please ensure that you complete the form clearly, accurately and in full.

Please read the advertisement, job description, person specification and additional information carefully before completing the application form.

When completing the application form you should target your skills and experience towards the criteria listed in the person specification and provide examples to demonstrate how you are able to meet each criteria.

As part of the application form we ask for Monitoring Information. Please remember to complete this section as it is essential in enabling the Council to monitor the effectiveness of our Equality and Diversity policy. Please note that this information is not passed on to the Recruiting Manager during the application process (it is retained in Human Resources for monitoring purposes) to ensure that each application is shortlisted based solely on information relating to the post.

If you are selected to attend for interview we will let you know approximately 5 working days before the interview date. In the event of you not hearing by this date, please assume that on this occasion your application has been unsuccessful.

Disability confident employer