Contact us

How you can get in touch

We can respond to your query more quickly if you use our self-service portal - for example, you can:

Go to self-service portal


Use the General Enquiry form to send us your questions or comments:

Submit your query


Call: 01462 474000 (9am to 5pm, Monday to Friday)

Textphone: 01462 474800

Payments service: 0300 4560535 (24 hours a day)

Out of Hours in an Emergency

Homelessness, Environmental Health, Street Cleansing, Parks, Public Buildings and Car Parks
Call: 0300 777 412

In person

From 21 November 2016 our Customer Service Centre is temporarily moving to Town Lodge (opposite Broadway Cinema), Gernon Road, Letchworth SG6 3HN, while the Council Offices building is being refurbished.


For Planning and Building Control, Council Tax, Benefits and Business Rates, Housing, Environmental Health and Licensing:

North Hertfordshire District Council
PO Box 480
M33 0DE

For all other services:

Council Offices
Gernon Road
Letchworth Garden City

Social Media

  Twitter - @NorthHertsDC