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Contact us


By using our online forms we can direct your enquiry to the right team straight away. 

  • report a missed bin
  • report a problem (fly-tipping, noise, etc.)
  • tell us about a change of address
  • apply for a single occupier discount
  • general enquiries

You can register or sign in to your MyAccount to track your cases.


Call: 01462 474000 (9am to 5pm, Monday to Friday excluding bank holidays)

Payments service: 0300 456 0535 (24 hours a day)

Deaf or hard of hearing

Relay UK is a relay service that enables people with little or no hearing or speech to communicate with hearing people over the phone.

To contact us using the Relay UK app, dial 18001 followed by 01462 474000.

In person

Our Customer Service Centre and offices are located at:

Council Offices
Gernon Road
Letchworth Garden City

To keep everyone as safe as possible, the Customer Service Centre is open, but for essential appointments only. You can book an appointment with us online:

If you need to speak to us face to face for any other reason, please contact us to discuss how we can help.  


Our correspondence address for all service areas with the exception of Electoral and Legal Services is:

North Hertfordshire District Council
PO Box 10613

For Electoral or Legal Services:

Council Offices
Gernon Road
Letchworth Garden City

Emergency out of hours 

This covers issues such as homelessness, environmental health, street cleaning, parks, public buildings and car parks.

Call: 0300 777 4125

Services run by Hertfordshire County Council

  • Road works, potholes and street lighting
  • Blue Badges  
  • Bus passes
  • Household Waste Recycling Centres (HWRC) 
  • Fire and rescue 
  • Adult social services
  • Schools and education 
  • Children's social care 
  • Libraries

If you have a query about any of the above, or any other services they provide, Find out more on their website

Social media

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  Twitter - @NorthHertsDC


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Council Offices
Gernon Road, Letchworth Garden City
United Kingdom