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Contact us


Using our online forms means we can direct your enquiry to the right team straight away, such as:

  • make a payment
  • report a missed bin
  • report a problem
  • general enquiries

Contact us online


Call: 01462 474000 (9am to 5pm, Monday to Friday excluding bank holidays)

Payments service: 0300 456 0535 (24 hours a day)

Deaf or hard of hearing

Relay UK is a relay service that enables people with little or no hearing or speech to communicate with hearing people over the phone.

To contact us using the Relay UK app, dial 18001 followed by 01462 474000.

In person

Our Customer Service Centre and offices are located at:

Council Offices
Gernon Road
Letchworth Garden City

The Customer Service Centre is still currently closed to the public, however we are now taking bookings for pension signings. You can book an appointment with us online:

Book an appointment


Our correspondence address for Planning, Council Tax, Benefits, Business Rates, Environmental Health, Housing, Licensing, Local Land Charges, Burials and Cemeteries and Herts Careline is:

North Hertfordshire District Council
PO Box 10613

For all other services:

Council Offices
Gernon Road
Letchworth Garden City

Emergency out of hours 

This covers issues such as homelessness, environmental health, street cleaning, parks, public buildings and car parks.

Call: 0300 777 4125

Services run by Hertfordshire County Council

If you have a query about any of the below, you can find information on Hertfordshire County Council's website:

  • Road works, potholes and street lighting
  • Blue Badges  
  • Bus passes
  • Household Waste Recycling Centres (HWRC) 
  • Fire and rescue 
  • Adult social services
  • Schools and education 
  • Children's social care 
  • Libraries

Find out more on their website

Social media

Sign up for news and information by email

  Twitter - @NorthHertsDC


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