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Herts Careline: community alarms and telecare

Herts Careline's community alarm and telecare service has been providing reassurance and help to residents across the county since 1982.

Herts Careline is a not-for-profit service of North Herts Council and offers a 24 hours a day, 365 days a year service at the press of a button, helping you and your loved ones to stay independent in their own homes. The service is available to anyone across Hertfordshire.

How to apply

You can apply online for a community alarm:

For more information and price details, you can:


If you're a health and social care professional, find out more about referring a person for assistive technology on our website.

Professionals can make an online referral here.

Change of details

You can tell us about a change of details of a customer or responder.

Cancel an alarm service

If you need to cancel your service, you can use our secure e-cancellation form

How the service works

A digital alarm unit provides a direct connection between you and Herts Careline. The system comes with a base alarm unit and pendant which can be worn on a cord around your neck, or on a wrist strap.

To raise an alert for help, you press the button on your pendant, and it will automatically alert the 24/7 Control Centre in Hertfordshire. From here we can assess the situation and quickly get you the help you need. This help will come from one of your chosen contacts such as a neighbour, friend or relative, your doctor, our mobile Emergency Response Service or the emergency services.

Who can benefit from a community alarm?

Herts Careline's support can go a long way to help people of all ages and circumstances maintain their independence and wellbeing. It can help you, a relative, a friend or neighbour.

We support a wide range of people from the elderly and those with disabilities and restricted mobility, to younger people with long term health needs, vulnerable adults and those affected by domestic violence or repeat burglary.

Additional equipment available

If a person has complex needs or has wider issues, we can offer other equipment, which is linked to our control room, that can help manage other risks in the home. This can include:

  • smoke detectors
  • fall detectors
  • door sensors
  • wellbeing checks
  • epilepsy monitors
  • medication dispensers

We can assess and bespoke the equipment to suit customers' needs. Full information can be found on the Herts Careline website.

Coronavirus (COVID-19): customers can rest assured that alerts for help from their community alarm and telecare equipment will still be answered by our dedicated call operators. We can also install new equipment into new customers' homes, adhering to social distancing guidelines and wearing PPE.