Herts Careline

Herts Careline's community alarm and telecare services have been providing reassurance and help to residents across the county since 1982. Herts Careline is a not-for-profit service of NHDC and offers a 24 hours a day, 365 days a year service at the touch of a button, helping people to stay independent in their own homes throughout the whole of Hertfordshire.

Coronavirus (COVID-19): customers can rest assured that alerts for help from their community alarm and telecare equipment will still be answered by our dedicated call operators.

How to apply

You can apply online for a community alarm:

Apply for a community alarm

Or call 0300 999 2 999 for a postal application pack.

Health and Social care professionals can make a referral here.

If you need to cancel your service, you can use our secure e-cancellation form, or write to us at Herts Careline, MSU Support, North Hertfordshire District Council, Gernon Road, Letchworth, SG6 3JF. We must receive cancellations in writing and you must either be the service user, a nominated responder, Next of Kin, Appointed Executor, LPA, EPA or Appointed by the Court.

How does Herts Careline work?

A modern alarm unit provides a direct connection between you and Herts Careline. The system comes with a base unit that connects via your telephone line and is linked to a pendant that can be worn on a cord around the neck, or on a wrist strap.

To raise an alert for help, simply press the button on your pendant, and it will automatically dial Herts Careline Control Centre in Hertfordshire. From here we can assess the situation and get you the help you need. This help will come from one of your chosen contacts such as a neighbour, friend or relative, your doctor, our mobile Emergency Response Service or one of the emergency services.

Who can benefit from a community alarm?

We supply community pendant alarms across the whole of Hertfordshire, including the towns, villages and surrounding areas of St Albans, Hemel Hempstead, Broxbourne, Cheshunt, Hertford, Ware, Bishop Stortford, Hoddesdon, Harpenden, Welwyn Garden City, Hatfield, Waltham Cross, Borehamwood, Radlett, Watford, Rickmansworth, Letchworth Garden City, Hitchin, Royston, Baldock, Knebworth and some areas of Stevenage.

Herts Careline services can go a long way to help people of all ages and circumstances maintain their independence and wellbeing. We can help you, a relative, a friend or neighbour. We support a wide range of residents from the elderly and those with disabilities and restricted mobility, to younger people with long term health needs, vulnerable adults and those affected by domestic violence or repeat burglary.

Further information about community alarms and telecare services

For more information and price details, you can:

PDF icon Herts Careline brochure2.97 MB