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Pay an Invoice

There are various ways to pay your invoice, please choose from the options below.


You can pay using our Online Payments Service - select payment type "Sales Invoice".

Direct Debit

You can complete a Direct Debit mandate. There are separate forms for Herts Careline invoices and for general Sales Ledger invoices. Both forms are at the bottom of this page.

You can also call 01462 474241 or 474393 to set up a Direct Debit over the phone.

Payments are collected by Direct Debit on the 5th or 20th of the month. Recurring invoices are collected on the next collection date, after the due date of your invoice.

BACS Payments

Use your online banking to make a payment to us:

  • Bank: Lloyds Bank
  • Sort code: 30-94-30
  • Bank account: 02264262

Please ensure you quote the invoice number, or email a remittance to


Call our 24 hour automated payment line on: 0300 456 0535

Post Office or local shop

Pay your invoice at any Post Office or local shop displaying the Payzone or Paypoint symbol.

Find your local store at

Go to Store Locator > Utility and bill payments > Council Tax / Rent & Housing and enter your postcode or location.

Find your local PayPoint store by entering your postcode.

The Allpay App

You can download the Allpay payment app from the Apple App Store or Google Play and after a brief registration process, pay your bills at the touch of a button with internet access. All you need is the 19 digit bar code shown on your invoice.

The service is available 24 hours a day, 7 days a week.

Find out more about the Allpay mobile app.

Post (cheques only)

Cheques should be made payable to: NHDC

Post-dated cheques are not accepted. Do not send cash.

Please write the invoice number and your address on the reverse of the cheque, otherwise we cannot guarantee that the payment will be allocated correctly.

Send your cheque to:

PO Box 10613

Receiving invoices by email

If you would like future invoices emailed to you, please contact with the address you would like your invoice emailed to and quoting your Customer Reference Number.

Collection fees for outstanding invoices

Where it becomes necessary to refer an unpaid invoice to an External Collection Agency, additional costs may be added to the debt where action through the county court is taken to recover it.


Careline DD Form.pdf

Sales Ledger DD Form.pdf