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Planning Reception

Planning Reception offers a range of in-person services. We recommend that planning applications and fees are submitted online using the Planning Portal, as hard copy applications and cheques may take longer to process.

The Customer Service Centre and Planning Reception are open on appointment only basis and we continue to register and determine applications as normal.

Staff on Planning Reception are not planners and can only provide basic information.

View planning applications

Details of planning applications are available to view online or on microfiche.

If you would like to view microfiche files, an appointment can be made at a time convenient to you. The Customer Service Centre can also provide copies of plans from microfiche (see charges document below).

Contact the Customers Service Centre

Receipt of planning applications

When application documents are hand delivered to Planning Reception, they are only date stamped. The decision as to whether or not the application is valid, is made when received by the Technical Support team in Development Control.

Receipt of fees for planning applications

We accept payment by:

  • Cheque payable to North Hertfordshire District Council. Cheques will be date stamped and a receipt can be provided if required.
  • Mastercard, Visa, Debit, Switch, Solo or Electron cards, either in person or over the telephone.

Receipt of additional documentation/samples

All items received are date stamped and passed to the Technical Support team for processing. Please ensure that the application number or site address is clearly marked.

Provision of planning application information and copying plans and documents

A charge is made for the printing or photocopying of planning information (see charges document below). It is our aim to supply requested documents within 48 hours. However, if the planning application was made before 2000 it may take us some time to find it.

Please contact us providing full details of your request together with contact details. You will be notified as soon as the documents are available for collection.


Planning Reception is located at:

Council Offices
Gernon Road
Letchworth Garden City