Planning Reception

Coronavirus update

The Customer Services Centre and Planning Reception are currently closed but we continue to register and determine applications as normal.

We recommend that planning applications and fees are submitted on-line via the Planning Portal as hard copy applications and cheques may take longer to process.

Although it is currently not possible to view microfiches at the Council offices, the Customer Services Centre can provide copies of plans from microfiche (see charges document below).

Contact the Customers Services Centre


The following services are available from Planning Reception:

Please note that staff on Planning Reception are not planners and can only provide basic information.

Receipt of planning applications

When application documents are hand delivered via Planning Reception, they are only date stamped. The decision as to whether or not the application is valid, is made when received by the Technical Support team in Development Control

Receipt of fees for planning applications

We accept payment by:

  • Cheque payable to North Hertfordshire District Council. Cheques will be date stamped and a receipt can be provided if required.
  • Mastercard, Visa, Debit, Switch, Solo or Electron cards, either in person or over the telephone.

Receipt of additional documentation/samples

All items received are date stamped and passed to the Technical Support team for processing. Please ensure that the application number or site address is clearly marked.

Provision of planning application information and copying plans and documents

A charge is made for the printing or photocopying of planning information (see charges document below). It is our aim to supply requested documents within 48 hours. However, if the planning application was made before 2000 it may take us some time to find it. Please contact us providing full details of your request together with contact details. You will be notified as soon as the documents are available for collection.

Viewing Planning Applications

Details of planning applications are available either online or on microfiche.

It is possible to book an appointment to obtain general information from Planning Reception.

Planning Reception is located at:

Customer Service Centre
North Hertfordshire District Council
Council Offices
Gernon Road
Letchworth Garden City
Hertfordshire
SG6 3JF

Opening hours: 9am – 5pm Monday to Friday.